Earlier this week I scheduled an appointment at our home with Shift for 6-8 a.m. this morning, and then changed my mind (long story).
Their web site wouldn’t let me cancel the reservation.
Two days ago they texted me an appointment confirmation request, with the options of replying with 1 to confirm, 2 to change, or 3 to cancel the appointment.
Over 48 hours I replied back with “3” three separate times and got no response whatsoever.
I also replied to the emailed appointment confirmation and requested cancelation 2 days ago and got no answer.
So yesterday I went to their web site and found a customer service email address, and sent the request to cancel the appointment that way.
So far, no response to five appointment cancelation attempts over 2-3 days.
Let’s see if they show up anyway in the next ~90 minutes.