Review:
TLDR: Just picked up my truck (Toyota Tundra) last week from Jim’s dealer and have to say the whole experience was a 10/10. I’ve purchased 4 cars in the past through dealerships (Volkswagen, Honda, Audi, Volvo) and this was the easiest, most straight-forward experience I’ve had. I spent less than 1 hour at the dealership when I went to pick up the truck!!
Early January 2023: I contact Jim after lurking on this forum for a while. I was skeptical of his deals because I’m in Texas and I first contacted another broker/dealer who posts here for Texas. Texas dealers are wayyyy overpriced so I was not sure about Jim’s prices. I had done my research, test drove several models, and build out the truck i wanted on Toyota website, so I had a good idea of what I wanted. Talking to Jim was really simple and he was very clear and straightforward on pricing, options, what I’m getting etc…I told Jim what I wanted in terms of truck model (Tundra), pricing (>45k), color/options, etc.and he worked with me from there based on his inventories. After going through a couple of back and forth on different trucks, I decided to lock in a Tundra.
Deposit/Lock-in: I sent Jim a paypal with his fee which was also the deposit to lock in the exact truck. Since all this was done over text, I was a little worried. At this point, he handed me off to the dealer. Within 2-3 hours, his dealer called me to get some preliminary information and introduce themselves. This was good since it helped relieve some anxiety talking to someone on the phone. At this point, the dealer rep confirmed everything with me and that was about it. No VIN, No contract, No anything at this point. Again, I was worried at the time but looking back, the dealer didn’t have any of this info like a VIN or any contract at this point so they gave me all the info they had.
Deal: I got the most base Tundra you can possibly build. It’s a Tundra SR 4x2. In Texas, no dealers even want to waste their precious allocation on this base truck. But Jim got me one and with $3.3k off. His fee is nothing compared to the deal he can get you. I honestly can’t believe the deal I got on this thing. Even during the normal times, I would be happy with this deal. No way any Texas dealer can even come close to matching this.
Next 4-5 weeks: The dealer rep was awesome. He was professional, clear, and honest in all the steps. He kept me informed of the stage my truck was in (pre-production, production, QC, delivery etc). The truck actually came in on the exact delivery date he had given me (once he had a estimate after production). During this time, the rep also worked with me and guided me on best options for financing and insurance. I loved that at every step, he gave me options but also recommended me to do my own research and ask my own bank/insurance broker for quotes.
Delivery: I came from out-of-state to pick up the truck. We had arranged financing and gotten insurance beforehand. On the day of pickup, my dealer rep was out so he handed me to another sales rep on the floor. That person was just as professional and caring as everyone else had been in this process. They pulled up my truck and paired me with a tech person to setup my truck tech and check out the features while they got me a financing manager to sign the final paperwork. Within 30-45minutes of arriving, I was done signing and drove off.
Thank You so much, Jim!!! We love the new truck and appreciate your straight-forward and professional service. Even though I’m in Texas, I will definitely be buying my Toyotas through you from this point on. You have my trust 100%. Will be recommending everyone I know to you.
