I had to make an account to thank Mike for an incredible job helping me with my first lease! As you all know, this is a pretty terrible time to try to buy or lease a car, but I was starting a new job in August and we needed a second car, so I was stuck. I saw inventory dwindling in June and I suspected incentives might get worse in July, so I started looking for a car in mid-June.
I reached out to Mike, who responded immediately (even on a Saturday!), happily answered all my questions, and was incredibly professional. Heās ready to move as quickly as you are, and since I knew I wanted a 330xi, within a couple of days, we had found a car I liked, I filled out the credit app, and everything looked like it was all set. He set me up with a salesperson at the dealership with whom I made arrangements to pick up the car.
But of course, since everything is upside down right now, it was not to be. Turns out, a lot of 330s built in the last few months have been subject to a stop sale because of some missing chips, so my car was stuck at the port waiting for some part. No problem, I didnāt really need the car until August, so I could wait.
After a couple of weeks, the salesperson reached out to me to say that they didnāt really know when the car would be available. I immediately texted Mike to ask for help, and he stepped in and handled everything for me from that point on. This stop sale is totally out of his and the dealershipās control, but since I needed a car by August and I had been waiting 6 weeks with no end in sight, Mike arranged for me to choose one of the few cars actually available for sale, at the same discount I was promised in June, even though he couldnāt offer the same discount to new clients. The only cars available were a little more than I was looking to spend, so on top of all the help he had already provided, Mike waived his entire fee to close the gap and to make up for this ridiculous situation, even though it was totally out of his control!
I have to say, I have never been treated with such kindness and attention in any other professional interaction. If you are in the Boston area and looking for a lease, I canāt recommend Mike highly enough!