In the last few weeks Ive had probably a dozen situations where I reach out to a dealer through their website to request pricing, have them respond to me/call/email to greet me, gather info (name, zip code, lease terms) etc for them to give out pricing, then never hear back.
It doesnt even get to a point where I’m negotiating or making offers, but simply ASKING them to provide pricing and then having them ghost me.
I contacted Puente Hills Nissan for a quote on one of their leafs 3 days ago. The sales consultant calls me to greet me, hands me the phone to the sales manager who sounds pretty professional. He tells me “sorry sir we’re under new ownership and doing construction, the system is down for a few hours, promise I’ll return with pricing in about 3 hours”… 3 hours turns into the next day, I get an email saying “sorry sir our system is still down, just a few more hours”… Then nothing… I follow up. They tell me “just need a few more hours”… still nothing. Next day follow up over email. Sales manager calls me apologizes, says he’ll have pricing to me in 20 mins. 3 hours later… nothing.
I mean its just beyond unprofessional. One can argue if you make a lowball offer they dont respond. Ok I get it. With this I dont even get to that point. Its not even just this one dealer. a bunch have done this.
I’ve done it the other way too, where I put an offer together with my requested sell price, drive offs etc. When I dont get a response on those types of offers, at least I understand. But asking for a simple price quote and getting ghosted? Come on!