hi skyline,
any latest updates on your Vroom experience? or you are all done?
Thanks!
Yes, I update my post#1342 for the status.
So far I’m waiting for the vehicle to be picked up… most likely by the end of this week. or early next week, we shall see…
Thank you so much!!
I saw your message late. Nothing charged extra. How did yours go?
2 Likes
Hi guys - just sold my leased 2018 Suby Outback 3.6R touring to Vrooom
Process took about ~1.5 weeks from start to when they mailed me my check.
The car was in perfect condition inside and out except for a very small series of dings along front fender that I was concerned about. Vroom had shipper pick up and did not reduce their offer after receiving and inspecting the car.
Awesome easy transaction!
Quick add on my experience (now finally concluded): Ally reverted the check as “reallocations”, so my account that was showing a $0 balance reverted back to what it was the day before.
After an infinite series of emails to Vroom, calla to Vroom and Ally “on behalf” of Vroom, sending faxes, etc. Finally today everything cleared. Basically, Vroom never sent the odometer statement with the payoff check to Ally, so they just decided to reverse the funds… without letting Vroom know of course.
I know it wasn’t on me to fix, but I couldn’t wait any longer and a few “threats” of this not being acceptable, them being liable, etc. was all that was needed 
Having a really rough experience with Vroom. Accepted an offer and completed the ownership verification, but it never showed up in my account transactions and I never received DocuSign documents. Put my info again for a new appraisal and it came back lower. DocuSign email followed a couple of days after. Then got an email that my previous appraisal was being increased by $500. Accepted it and a few days later got an email saying my account would be closed due to them not receiving documents–I never received the documents to send them! I have spent hours on the phone and have been transferred between about 10 different departments it seems and nothing is fixed. Apparently, the only “active” sale in their system is the lowest offer one, but even then it’s been over a week since I completed the DocuSign documents and I still haven’t received the FedEx package with final paperwork. I’m sure some of this is on me for having multiple appraisals of the same vehicle, but I get conflicting information every time I call. Just yesterday I spoke with someone who said they’d “clean up” the multiple appraisals issue so that the only active one would be the highest one I accepted. That apparently never happened. At this point, I’ve been trying to sell my car to them for three weeks.
I am waiting for Vroom also, I accepted their offer on my RAV4 one week ago. I received an email last Saturday that they would get back to me in 2-3 days. So far no contact from them. I sent an email this morning, and requested an update. Getting a little worried, they gave me a great offer, and I picked up my new vehicle last Saturday. Hope I don’t end up with two lease payments now.
1 Like
Very happy with the entire process. Sold my '16 Lexus GS 350 with 46,000mi for $28.9K.
Timeline update:
9/2 - accepted offer and uploaded documents
9/4 - completed DocuSign paperwork and sent Title/Spare key via FedEx
9/8 - carrier assigned
9/11 - car picked up
9/12 - got my check
Wow, they move fast one yours! I accepted the offer on 8/25 and should get my check tomorrow 9/15, but no sure how long will it take for the bank to close the account.
For those having problem to get dealer payoff from Honda and Acura Finance.
You can get it now using the link below. Super easy.
3 Likes
For anyone selling to Vroom in Texas. You can get your online appraisal and then drop of the car in any of the Texas Direct Auto (Part of Vroom now) . They will do all the paper work at and cut you the check right there at that time. No hassle with all the waiting and scheduling.
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Does anyone know if and how the positive equity in the lease is taxed on your tax return?
Yes, you suppose to because it’s profit but if you don’t you might get away with it
that’s interesting aspect…mhmm… I would not have thought this would have anything to do with taxes
Is it just me or prices trending lower in the last few weeks?
I was looking to sell my 2019 VW e-Golf SE to Vroom after seeing that my payout was $15,800 and their appraisal was $17,800.
Started the process, and it took them two weeks to contact VW Credit and find out that their buyout price was $1600 more than the appraised price they offered me.
I received a quote from a VW dealership nearby for $16,500, and was told that the dealership payoff quote would be the price that I see, and not the third-party dealership quote that Vroom receives. So in the end, I will have ~$500 in positive equity after factoring in the disposition fee and buyout fee.
Strongly considering this since we don’t really need this extra car in our household at the moment.
Pros:
- $500 positive equity + $230/mo in monthly savings from car payment + insurance
Cons:
- If we do need another car several months down the road (i.e. start going into an office again), will I find another car/EV as cheap? Bolt is an option I suppose.
- Currently have only 12 months left on my 30 month lease. Signing a new 36 month lease decreases our flexibility. We have a 36 month lease that just started this past May, and I like the idea of having the ability to change out the e-Golf a year from now should our lifestyle change
Thoughts?
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Trying to sell to Vroom after they offered 40,600 for my 2017 Tahoe but its taking a long time (residual is 35,200 so a big deal for me). Anyone have an insight as to the delay?
thanks
In the process of trying to sell to Vroom but they are looking for the payoff letter from GM and say I need to get it as they cannot. It’s hard to get GM on the phone so I’ll do it if I need to. Is that what everyone else has experienced?
thanks