Has anyone received this email after order cancellation that states they keep the $300 order fee instead of refunding?
Thatās unfortunate. They should have confirmed that canceling your order would not refund you your deposit.
A couple of weeks ago I used the contact us web form after signing into my account requesting the cancellation and refund of the deposit and havenāt heard any response. I called today, the rep said my request would be forwarded to my service advisor and I should see a refund in 10-15 business days. No hard sell or push back on the phone, not sure if the advisor will attempt to reach me to retain the sale or not.
Tell them the lease structuring sucks.
Your avatar picture gives me brokeback mountain vibes
āI WISH I COULD QUIT YOUā - me to my custom ordered jeep wranglers
I received a more generic response.
Did you guys make your deposits ānonrefundableā before August 16? I cancelled my order and they are not refunding my $300 or returning my calls so farā¦
I did make it non refundable and did finalize my order. I do not know if I will get the money back
Credit card dispute? Possibility?
I did not convert mine either. I placed the order May of 2022 before the msrp increase.
Keep us updated, iām in the same boat as you
On what grounds?
I did a testdrive of the touring.
- Pros:
- Interior material quality is stunning. Smells like money.
- Ride quality is very good while not being too cushy.
- Car feels nimble and handles well for the size.
- Rear seat legroom and footwell are humongous.
- Cons:
- Poor sound insulation? Sounds like golf cart at low speed and a lot of wind noise at high speed.
- Infortainment feels half baked.
- A-pillar is thiccck and low. Blocks a quarter of side view.
- Trunk is shaped weirdly and seems impractical. At least frunk is huge.
- Verdict
Great car with some rough edges. Would have sold well if Gravity came first with these virtues.
Not sure, blocking my money for a product that wonāt be even ready for next 1 year?
You agreed to a non-refundable preorder without a set delivery timelineā¦
What are other options?
Walk away and forfeit $300ā¦ and call it a day.
Or buy the car?
Thatās how contracts work. Welcome to adulthood.
Thank you.