Moderator note:
The intent of the Review page is to let customers review a particular experience or service, not to engage in general comments or back-and-forth communication – as that would make it difficult for users to browse through the reviews at a glance.
Businesses may respond to a review, such as to thank the reviewer or provide an explanation or clarification. But if it divulges into a back-and-forth, or the topic becomes off-topic, those posts may be moved elsewhere so that the thread can remain a concise compilation of experiences.