Yes… let’s impact a salesperson’s income because a consumer was negligent and didn’t do the necessary research on the second largest purchase one makes after a house. OP has absolutely nobody to blame except himself. He voluntarily signed the lease contract. Nobody threatened his life if he didn’t.
Bravo to the dealer for making a profit. They’re a for-profit business not a charity.
The salesperson is in the customer service industry. Reviews are part of the game.
You can’t say don’t blame the dealer for taking advantage of the customer and then turn around and blame the customer for taking advantage of the dealer in the ways that he can.
Sure, review them negatively for doing something negative. Giving them a poor review for agreeing to terms everyone said yes to is a bullshit, petty thing to do.
Why? Dealerships mark up mfs all the time. Hell, there are times where it is financially advantageous to have them mark up the mf. The rent charge is on the contract that was agreed to. Making up the mf isn’t shady.
Why? OP agreed to it. They didn’t bait or switch anything nor dupe OP at all.
A marked up money factor can be a standard business process to make a profit depending on the dealership. You’re ridiculous to say the least. I feel bad for any customer service or frontline employee that is subjected to your unrealistic expectations
Wtf so you’re gonna ruin some guys income that may have a family and stuff, real rational response.
I would at least be cordial and give them the chance to fix it (albeit there’s not much than be done now), NV has a 3 day right of recision; cancel any contract.
Definitely talk to the GM though, squeaky wheel gets the grease. Be surprised what people can do with a little honey and not vinegar (1 star reviews like some people do)
There’s also a high likelihood that the salesman had no idea what the mf was, if it was marked up, etc. The numbers don’t generally come from the salesman interfacing with the customer.
BUT, again, if you are in customer service, you need to make sure the customer is happy, and then would include educating them on how the deal is structured if need be.