Did you buy them from the dealer at 30% off msrp?
I donāt have a problem calling out specific dealerships so here we go:
Walked into Modern Hyundai of Concord (Charlotte area) and has a younger salesman who was actually very professional. Started talking numbers and thanks to all my research on LH and Edmunds I knew exactly what the RV and MF were supposed to be.
First offer came out and all it had is a monthly payment and how much iād need to put down. So of course I asked for the breakdown with all the numbers and how they arrived at that. Out of the office comes a morbidly obese middle aged man who identifies himself as the āused car managerāā¦but iām leasing a brand new Santa Feā¦ok whatever.
The MF was marked up and the RV didnāt make any sense. I used an app that I have on my phone to calculate the lease amounts and nothing was adding up. Then the used car manager kept arguing with me over what the residual value is. He kept insisting that the residual value is calculated off of the selling price of the car and not the MSRP of the car. Went back and forth about it, then I pulled up the info on the Hyundai finance website and he stuck his hand out (to shake mine) as he said āI think weāre done hereā. Needless to say, I didnāt shake his hand and as there were 3 other customers at tables nearby I said very loudly āall of you should leave if you donāt want to get screwed by this placeā. Got in my car and was sending a text message when 2 out of 3 of those customers walked out as well.
I emailed the GM of the dealership and in their reply to me they backed up the used car manager. So either theyāre completely stupid or like to sell cars to those who are. Drove 10 miles to another Hyundai dealership and got the deal I wanted in 5 minutes.
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Well thereās your first problem
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No thatās the 2nd problem.
Thatās the first problem.
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Well, sometimes you gotta walk in to test drive.
Yes, I had never done a test drive. So I had to go in and do a test drive.
The āwe started talking numbersā consisted of me telling him what I needed the selling price to be at, the lease terms, RV/MF etc. He asked so I answered. But it all turned out to be irrelevant.
The second dealership, I walked in, sat down with a salesman, wrote down my numbers, they came out and agreed to everything but added on their dumb $1k ācare package add onā which I then told them I wasnāt paying for and I got exactly what I expected.
No because employee pricing on parts always sucks. I can put the same part number into google and find it for less online even with shipping. Only time I will get something from parts is if they are within $5-$10.
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Did you expect them to take your side? lol
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details please
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When it comes to the definition of āresidual valueā yes I expected them to at least apologize for the confusion. How could such ignorance be justified?
Customer inquired about an 18K (20Kish after TTL) vehicle:
Customer: I have 15K cash burning a hole in my pocket and nobody seems to want it!
Me: Do you have another 5K in the other pocket?
Customer: How dare you! You canāt talk to me that way. I am going to come down there and make sure nobody is ever spoken to like that again.
Me: No problem Sir. I work Tuesday through Saturday from 730AM to 5PM. Have a wonderful day.
I canāt actually pick fights with customers and you never know who is going to be a nutbag that brings in weapons or who is some kind of awesome MMA ninja, but I am also comfortable enough with boxing that I donāt let cyber-wieners push me around.
Two weeks later he comes in, doesnāt mention ANYTHING regarding his interaction with me, works with a floor guy, and buys the car at the asking price. Also he financed most of the vehicle so it does appear the cash burned a hole in his pocket completely which resulted in the money falling out.
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It canāt be.
Was looking to snag a 2020 Bolt from a Maryland dealer on April 30. I sent them a GM sign and drive deal created from their own website. They called me and said you canāt lease a 2020 any longer. After I told them you certainly could they called me back and quoted me a payment that was almost $400 more than what I sent them. Basically full MSRP and missing the Costco cash.
I really do wonder how these places stay in business but then remember it is used cars and service that pull in most of the revenue.
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Sent out some offers over the weekend thru Monday (last day of April programs). Some offers were just payment, DAS and MSD; and the rest were with a full breakdown.
Thought this correspondence was bemusing.
Thank you for your spreadsheet. Before we work on this I wanted to point out some errors. The MSRP of the vehicle is $___
The Doc fee is $__ not $___
Plates are $___ not $___
Are we speaking about the correct stock number _____?
OK, maybe thatās all technically correct (although I have my doubts about plates). MSRP varies very slightly based on which BS accessories incl. floor mats, cargo net, rear bumper applique, etc are there or not so I picked an MSRP in the middle for my calculations and didnāt bother updating for every single minor variation. But Iām not interested in trench warfare arguing over every line item. And Iām not interested in paying more just because your doc fee is so far above the state average (if you want a big doc fee, it comes out of the selling price). So I figure a shift away from this approach might help and just say yes, Iām interested in leasing that stock number.
His reply:
Ok, you might want to check your numbers thenā¦ The MSRP, Tags, Doc are incorrect
We are not selling the vehicle for your price
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For every truly informed consumer there are 90 complete idiots and 9 āinformed consumersā who think they are smart.
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While shopping for an Audi, I had one dealer pretty much make fun of my offer. In her initial response, the employeeās tone (although it was via email) was condescending. After I stopped responding to her follow up emails last week, I decided to let her know that I was no longer interested in working with her or her dealership since I had finalized a deal.
The Customer Experience Specialist (no lie that was her title) still wanted to know if there was anything she could do to earn my business. I told her NO.
Has buying/leasing cars gotten worse during Covid? It was never like this when I got my first lease 3 years ago.
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I think she was talking about inadvertently offending you and turning āthis aroundā, not earning your business.
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you arenāt going to show us the offensive response?
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