I’ve used other similar tools on other dealer sites without this level of response. Usually there is a generic “I see you were looking at X car let me know if you need more assistance…” type emails then they leave it at that (maybe after a follow up or two). This current situation is ridiculous - also their calls all show up at “likely spam” on my phone so I never answer. I’m not sure what they think the barrage of communications will lead to here…
At that point just answer the call or respond to emails and say not interested. If you ignore they are going to keep trying until they are told otherwise.
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lol @ 38% RV
Well I’m surprised he didn’t go full monty and say something like “You people usually buy Acuras” LOL
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Last week I wanted to test drive a used 2019 Dodge Challenger Scat Pack w/manual, and dealer said I need to submit a credit application just to test drive. I understand some idiots can’t drive stick and the salesperson told me someone crashed a Hellcat last year on a test drive, which does suck.
But even after I told the Manager I will drive my Camaro LT1 with a stick to prove that I can “handle the V8”, they said no. But of course I should still come in to take a look at it LOL.
Whatever his motivation was, usually when I buy a new car, the dealership will say “thank you for your business and refer your friends”, not “you cannot come from out of region to buy our cars”.
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Yes, I’ve gotten that before. Many dealers have said they don’t want to sell to me out of region because I won’t be a return customer (not true) and I won’t use them for service (which is dumb reason since most service is covered under warranty for lease term).
Had a few out of state that I used more than once (Ft. Wayne Infiniti, Dayton BMW) and referred others to as well. Their loss.
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They still get paid from the manufacturer. It’s not coming out of the dealer’s pocket when maintenance is included in the sale price of the vehicle.
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Kidding me LOL. I don’t like submitting credit apps when I HAVE to submit one, let alone for something stupid like that. It would be interesting to determine which car would be more squirrely. Challenger has a bit more HP, but the Camaro weighs quite a bit less and is faster.
True, but who’s to say even if I lived 30 minutes away, would I use the same dealer? The local Infiniti dealer 2 miles from my house was terrible for sales, but always used them for service. I can’t imagine the dealer 10 miles from me would say the same thing.
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I’ve encountered two variations of this with two different Audi dealers, spaced 10 years apart.
It’s had a lasting impact on my perception of the brand.
I really have no interest in looking at another Audi at this point.
That’s basically what I do. Get my car from dealers 100 miles away but use my local dealer for service because they pick my car up and drop it off afterwards for free. Every time I tried giving my business they would try to bend me over the barrel with no lube so I don’t even ask about running numbers when I ground my leases.
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I will always try to bring the car for service to the closest dealer, unless that dealer has issues. I remembered my first new car I brought it back to the dealer I purchased from for the first oil change and it happened to snow like a foot on that day and it took me 2 hours to drive across town.
For a LA based dealer to expect people to bring the car back for service is just un-realistic even if I am local. Unless it’s like someone here that mentioned RR only allows loaner for people who purchased at the same dealership.
Had one dealer whose sales staff offered a respectable deal, and then the SM axed that real quick with the same line…
Really! you are telling me that my one fair deal was designed so that my service costs, albeit under warranty would keep the lights on…smh
Conversely, I’ve gotten 4 or 5 deals done in part by promising to service at the selling dealer and give 10/10 reviews, and I’ve always kept my word. It can matter from a big picture (managerial) level.
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No doubt, but if thats the outward facing policy you’d like to keep,
you can
a) tell your sales staff axe all out of state deals on first contact
b) Program your CRM to basically ignore out of state inquiries
Makes little sense to have the sales staff take ups/work deals for the SM to shutdown after the fact.
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Agreed 100%. The entire model/system is pretty broken.
Yes, I understand the importance of building a relationship, but I probably don’t have enough friends/family to refer to the dealership to make a difference. The key to getting increased service revenue is to provide great service; that way, people will have their service done at a particular dealership regardless where they bought the car.
This is not a dealer. But there’s a kid on Swapalease scamming folks for their personal information on ridiculously low priced lease transfers. He said his company website is down and he needs to write down all the information. I played along for awhile, until he realized my last name McLovin wasn’t real. At this point, he hung up. As an example of his listings, GT3 for $900 a month. I reported to swapalease, they seemed to care less.
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Has swapalease become the new Craigslist?