I am amazed at the lengths folks will go through to defend this broker. Logic dictates that if there was any legitimate explanation to the 3-4 similar complaints the broker would respond in the respective threads. Certainly if the complaints were fabricated. This leads me to ask, what interest do you have in defending the broker. Makes no sense.
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You must have mistakenly replied to me since I made no defense of either party. I merely suggested we donât know everything yet; however, many folks seem to have already chosen a side. Maybe the other party is still gathering information before responding prematurely. We have no idea. It has been a whole 19 hours. I, for one, am withholding judgement for now.
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Get this broker off the site. This is already the second (or third) occurrence.
What refund process? All she has to do is venmo the money back. What a bunch of BS
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That dealer may not honor the discount that was advertised originally, this happened to me.
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I think what a lot of people are alluding to is that there is another individual who controls the company that needs to come forward and fix this.
Accountability is crucially important.
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It was not an error. This has happened before with no reply by the crook. Explain the other instances? You sound silly defending her after all this. Only logical explanation is you have a vested interest.
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That type of logic would work on the first occurrence. We have multiple occurrences with more people joining in. Because of your TH tag, it could be assumed that you saw all of the prior threads and are fully aware that this is not an isolated incident, therefore the stance of âit has been a whole 19 hoursâ and âwithholding judgementâ, could be construed as a implied defense.
Then Ashleigh (sp?) needs to come out and say that donât you think? And if thatâs truly is the case then the account truly needs to be suspended and everyone whoâs waiting on refunds should be provided the name of the person who âcontrolsâ the funds. IMHO doesnât even have to be public, as long as the actions are confirmed by site ownership.
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As usual HD908 has nothing constructive to add and just wants to fight⌠everyone.
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Sheâs not a crook. Read the post above yours. And no, Iâm not defending her and I think she should come clean. Withhold your judgment until you know the facts, as @Qbrozen did.
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Thanks for quoting me - I was confused and thought that OP was talking about a different broker. I had a similar experience on another platform with no response and thought I can also find the broker here.
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OP - Iâm glad you were able to get your refund from the broker and all (I think? Still not sure what the difference is between starting the refund process and actually getting your refund as it takes less than 10 seconds between the two, but okay). However, given you started this thread and posted two very different comments about the situation in less than a 10-hour period, I think it would be nice for you to provide some more context so people donât make assumptions about what actually happened. Some clarity is much needed. Otherwise this will continue to occur with the next customer, causing another thread like this to be created, and keeping the LH community in the dark. After all, that is the only way
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Damn, weâre running out of popcorn
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Why would she this time when she just ignore the thread last time and there were no repercussions?
This isnât a dispute that falls in the gray area where the broker and customer are pointing fingers and both have valid points. Seems pretty black and white that the car wasnât delivered, the deal was cancelled as acknowledged by the dealer, and a refund is required. There is no legitimate excuse to not refund someone weeks and months later so not sure what their side of the story will provide. I would assume itâs not something nefarious, probably a cash flow issue, but not an acceptable way to run any business especially while continuing to solicit and accept more business.
It appears there are 5 or so current incidents like this we know of and we have no idea how much more deposits are being held. Ignoring it and hoping buried reviews will solve it doesnât seem to be enough as it can be very detrimental to the LH community since trust oddly has never been a real issue with complete internet strangers up until now.
Coming clean would be acknowledging how many similar situations are still out there that need to rectified and ensure they are there addressed to stay in good standing on the site vs. requiring people to start a new post as a last resort.
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I posit: she doesnât control the funds she solicits and then collects, so she canât refund them without another partyâs involvement. This would make sense, she has been a valuable member of this community and as much as one can tell from these online types of spaces, seems like a good person and not malicious.
So, who does control the DMV Leasing, LLC funds? I have a hunch, but itâs not quite a Goliath story Iâm afraid.
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Whether she âcontrols the fundsâ or not, ghosting a refund request for TWO MONTHS until called out is absolutely ridiculous. That sheâs done this time and time again without any sort of ramifications is asinine. Once is an accident, multiple times is a pattern. Itâs either nefarious or incompetent, neither of which should be supported by this site.
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The broker asked that I confirm the refund method and I replied to their email late last night. I think it is only fair to give them a little time to read the email, and initiate the refund. I stand by my previous statements, nothing that I have learned since then has changed my opinion or justified the experience.
I believe accountability is important, but I donât think personal attacks are productive and I think it is up to the admins to figure out the best course of action from here.
Also, just for a point of clarity I hadnât heard from the broker in two months, only found out that the deal was off by reaching out to the dealership. I explicity asked for a refund from the broker about 2 weeks ago.
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It shouldnât have taken you to making a thread where entire site is agreeing with you to get your refund back as soon as possible.
Itâs simply a click away. How long has it been since u first made ur request for refund? Does it seem valid ? How they ghosted you and all.
Just because you receive the refund at the very end after making a big fuss doesnât mean allâs forgotten.
Since it seems like youâre perhaps the fourth or fifth person this happened to.
It should have been a far seamless process.
This is just about maintaining fair and ethical standards so that LH continues to be a great flourishing community.
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Good thing you donât work in law. That would be a piss poor defense on my part.
Anyway, if you are aware of the previous thread, then you are aware that person was refunded in 1 day after posting. This OP was contacted within 11 hours.
Is silence golden? No, I donât think so. But, yes, I still would prefer knowing and hearing all sides before sending someone to the gallows. As I already said, all of this could very well be true and there is extremely poor customer service happening here. I wonât utilize their services. Neither should you. Is the person a âthiefâ and should be banned? That has yet to be proven beyond a reasonable doubt, so I donât think the punishment can be handed down at this point. Iâm sorry if the pitchfork bearers are not pleased that not everyone is clamoring for blood so easily. Some folks do like to see a fair trial.
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As wonderful as your personal insults are, I did say âcould beâ and âimplied defenseâ.
This OP was contacted 11 hours after starting a site wide stink, and 2 weeks after requesting a refund and waiting patiently. as said right here:
Coincidentally this is exactly how the other cases were resolved. Private communication was ignored, the customer starts a site wide stink (and sometimes across 2 sites that we know of), and then miraculously a refund materializes.
I canât speak for others, but IMHO the broker account should at least be suspended until itâs figured out how many people they owe money to, and why they are not âfully presentâ.
----- pure speculation from here down -----
There now seems to be a different sub-thread here that Ashleigh is just an employee or something, and the actual account belongs to someone else. This does seem to complicate the situation even further, as now it seems Ashleigh is fine taking body blows for someone else without protecting her own name, which is just weird. This is also a bunch of hearsay at this point and we really donât know who the account belongs to, who handles the money and the relationships within that company. The biggest point here, is that it seems that the more people dig into this broker, the worse the picture is becoming, and itâs very strange that they will not take even the minimum amount of effort to put things right with the community in general.
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Itâs bad she doesnât respond to these posts. But I am also amazed at how many people immediately turn these into a public bashing venue when they have zero vested interest in the matter nor do they know the broker on a personal or business level. I donât know her at all but I am not a judge, jury, or executioner as so many others seem to think they are.
Nevertheless, the post has served its purpose - the OP is being made whole and others can see the incident as yet another forewarning before engaging with this broker. And now, perhaps the moderators can brainstorm ideas as to how to further improve upon this site so as to limit or prevent these types of issues from recurring.
But since it seems we are all speculating, wouldnât it be nice to speculate why so many others love to pile on here? Not just in this thread but on many others as well Iâve noticed.
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