In March of this year I reached out to one of the popular BMW brokers on this forum about getting an M4. I was told by the broker that there was availability, so I paid half of the broker fee ($249.50), paid a deposit to the dealership, and submitted (and received approval for) a credit application with BMW. At that point I was told that we were just waiting for an allocation and that the dealership was expecting to get some within two weeks. Weeks and months go by with no progress on getting an allocation, the whole time being reassured that it should be coming in soon. Fast forward to 6/9, still no allocation, and the broker has stopped responding to my emails/phone calls. After a few weeks with no response from the broker I reached out to the dealership directly and they told me that they were not going to be able to honor the deal and would only be selling the car at full sticker.
The dealership refunded my deposit within a few days of me asking. The broker on the other hand has continued to ignore my emails, including several refund requests. Unfortunately the fee was paid on Venmo, since the broker claimed that their payment system was down at the time, so a charge back isn’t an option. The last time the broker replied to any of my contact attempts was 5/21.
This whole situation has obviously been very frustrating. Being ghosted by my broker (especially one that people speak highly of) has only made this situation worse. At the end of the day, the amount that I paid the broker is small relative to the cost of the car. Had the broker been upfront and communicated that the deal fell through I might not have pursued a refund at all, but since that is not the case, it’s a matter of principle for me.
I know that I am not the first person to have this experience with this broker, I saw a similar thread on here a few weeks ago and some reviews as well. Any suggestions on how to go about getting my money back would be appreciated, but at the very least I wanted to take this opportunity to share my experience so maybe other people can learn from it.