As far as I can tell DMV Leasing does a lot of business with glowing reviews, assuming 1 deal in 10 gets cancelled, that’s only 5% of the cash flow since it looks like the deposit they charge is $250 or less.
@hd908, Hey keyboard warrior, I linked this here for you since you appear to have overlooked it in your quest to speculate and bash people, yet have no clue what happened.
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We know exactly what happened. This has happened to at least 3 others with the same broker. No need to speculate. The refund is only being initiated (lets see what happens) because of this thread. Keep defending crooks.
Your position is a great insight on how you perceive proper business practice. Your potential customers thank you for the warning.
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I received the refund shortly after making this comment. I tried to post earlier but I couldn’t due to the slow down.
Back to looking for a car, if anybody has leads on an M3/M4 deal let me know 
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Still waiting for the answer to the $100,000.00 question. Who’s the $$$ man behind DMV Leasing? Popcorn is running out.
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I’m at 3% off M4 Comps!
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This doesn’t scream criminal, at all. He’s right. It screams amateur-hour. There’s no need to attack a person, who’s clearly in way over their head. I don’t envy the position of the broker in this case. It’s very tough to manage FT work, family obligations, and then this on top of it. I did it for many years. It sucks. However, there is an obligation to be responsive to existing customers, even if it’s to provide no update whatsoever, especially if you’re responding to inquiries on your main deal page (albeit with a dated no longer valid title) while ghosting customers.
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Did you mean to reply to hd908? 
Not specifically related to this broker but I think that if LH is taking money from these brokers to be a broker, we as a community that uses this site should have access to some requirements that the broker must meet.
I’m just spit balling here but you go look at any paid-for-advertising platform and they have policies that we can look back to and say yeah they have rules. (I’m throwing Facebook here because it’s the easiest Advertising Policies )
A lot of those rules don’t rely on the end user/consumer to “do their own research” as we’ve seen in these policies there are such things as deceitful practices and misinformation that can be spread.
What if a broker makes fake reviews and now only the real ones are getting screwed? One could say, oh but look at all the glowing reviews! It would behoove LH to police this action so that WE as the community trust the platform. The alternative is that LH says, “Screw it, we just want the money so we’ll just delete/lock any discussion that could hurt our bottom line.” - Not saying this is what happens, just saying that’s one avenue.
Anyway - Reading through this, It would be good if there was some type of strike system or VERIFIED review process. You must not have x number of bad reviews in X period of time to stay in good standing or whatever. I realize this is WORK and our moderators are volunteers (I think) but with great responsibility of a community this large comes with it work that needs to be done to keep it thriving. Witht hat being said, either throw some of those broker profits into application development to come up with a plan or get more volunteers to police/review REAL transactions.
^^^^ Again with my great grandiose plans for how this place should run 
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Not trying to advertise, but NYClife got me a sick deal on an Audi sq5 like 3 weeks ago, so if your feeling weary of hitting a broker up just know that I was in your same position and Quentin took care of me and my family’s car needs
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I think if you look through the review pages 99.9% of reviews here are positive. I think I have one bad review bc I didn’t answer someone in 24 hours when I was on vacation (he wasn’t even a paying customer). The only other bad reviews I ever saw were brokers not answering initial requests, which I understand as some people are absurd. I find it easier to just say, “sorry can’t help you”.
These refund shenanigans are the only issue I’ve really ever seen with a broker here. Prob why they get so many comments in a couple hours, people love drama and it’s been pretty thin here lately with it. That’s a good thing…
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It is pretty funny that this is the fastest growing thread here right now. Seems like drama truly is the most exciting thing (other than the Wrangler extravaganza of course)
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Quick update: The broker has been asked, again, to respond publicly. It is in the community’s interest to know why there are these recurring complaints and how this business plans to address them. In the absence of a response in the next few hours, the broker’s Marketplace threads will be locked. Further subsequent punitive action may be taken if the matter is not addressed appropriately.
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lol ghosting the mods and founders 
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The fact that this broker didn’t even know that their connect had backed out of giving you the deal should tell you something. Also, it takes less than a minute to issue a refund. This just proves that some of the “brokers” here have no idea what they’re doing… it takes a lot more work than just collecting a retainer and forgetting that the customer exists. A broker should handle everything A to Z.
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Actually, I have been in contact with both the founders and the trusted hackrs several times since yesterday. That’s the problem - this thread grew like fire over speculation while I was trying to privately work things out with the buyer rather than getting into a he said-she said. No matter what, people are going to think what they want and allege things that are the furthest from the truth, such as that I have “cash flow” or “money issues.” There have been two people who complained about not getting refunds. The first one never mentioned that I did not know he was registered with a phone number rather than an email address and all he had to do was accept the payment. I tried several more times to refund him, but each time, it was flagged as fraud and my account was locked. There was no excuse about “banking issues.” I alerted him to this immediately AND sent him screenshots; there are always two sides to every story. He did not have Venmo or PayPal, so this was my only way to refund him. I explained that I had called the bank each time that happened, informing them this wasn’t fraud, but this was, of course, omitted from his retelling of the events. People are very quick to jump and make assertions when they only know one miniscule part of what has transpired.
Either way, this has enlightened me to the need to update people even when there is no update. It is unfortunate that covid created, among other things, a chip shortage, and allocations that were promised directly by BMW were then cut. There were then market adjustments to incoming cars, and I have worked with buyers throughout this. I also 100% communicated this to OP on this thread and offered him a car but it was not going to be at the discount we originally discussed, and we could wait to see what happened on future allocations. I also understand that speaking to the dealership is not a substitute for communication from me, and I will make sure to at least confirm that a conversation has taken place and acknowledge it in the instances that a customer speaks to the dealership.
I will refrain from opining on this particular customer’s deal because his reply stating that attacks were unproductive was respectful. The one thing on which I will comment is that I did show the customer a screenshot where I had clearly started to write an email to him (and the date in gmail clearly showed the last date I opened/edited it, right after he last emailed me regarding a status update), but for whatever reason, I neglected to hit send, so I legitimately thought I had been in contact with him one week before he spoke to the dealership contact. He also acknowledged that informed him I was dealing with a sick parent at the time. As he mentioned, he has been refunded, and I did apologize several times, because I thought I had refunded him.
I can assure everyone that this will not happen again for several reasons: (1) when a car is a limited supply car such as this, and a buyer elects to wait for an allocation, I will not take a deposit; (2) a lot of deposits are now paid by credit card, and it is easier to refund from there without trying to figure out how a person is registered for a particular payment system; and most importantly, (3) the implementation of a refund request form to which every buyer will receive a link, same as they do to confirm every option and aspect of custom builds. This form will ask for a buyer’s name, email address, method of payment, how a buyer is registered, reason for the refund request, and also ask for 48 hours to return a refund, in case I do not get to the email/notification right away, for any of a litany of reasons I don’t need to enumerate.
I respectfully ask that we all move on and stop making speculations, which in turn fuel the fire and up the ante on the drama, which is not necessary when there may clearly be things going on behind the scenes, such as communication with a customer about the issue, about which no one here will know, obviously.
Thank you.
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I’m speaking more on a large scale “as we grow” type scenario. I’ve leased 3 cars through brokers on here, you included, and I personally am fine with how things are. However as a member of this community and wanting to see it succeed I am trying to put myself in others shoes. If this forum/site keeps growing and growing it is inevitable we will see issues arise.
In essence. I’m trying to suggest a proactive solution for a problem that may not exist yet.
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This post is all we asked for. I believe vast majority of LH users have no reason to badmouth a business serving his clients in a fair and professional manner and will tolerate occasional hiccups. Lack of public address was the main reason why things escalated to this point.
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to keep beating a dead horse, odd to me that you say you’ve been in contact with leasehackrs for a day and didn’t just post that things are being worked out and will be addressed. usually getting ahead of a thread growing like fire can stop it but you didn’t even bother for an entire day. don’t have to do he said she said, just acknowledge there wasn an issue, it was being worked on, and move on.
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Your indignation would be more appropriate if this were the first time this issue came up. It seems that more people in the same situation keep coming out of the woodwork.
The last person that had to create one of these threads to get a refund said he heard privately that you were “disappointed” that he made a public post. This was after multiple attempts to get in touch to coordinate a refund.
Failing to publicly acknowledge and work to solve client complaints until the site owners threaten to turn off the revenue spigot is not a good look.
And when that public address is finally forced, half of it is excuses and shifting blame to the buyers. Just because there’s finally a post sort-of-acknowledging there may be an issue doesn’t mean I’m going to click a little heart button to send warm fuzzy feelings.
If this sounds harsh, it’s because this sort of thing affects the reputation of the Leasehackr brokers and community as a whole. You offer a service that helps people get into their next car - for a lot of people, that’s something critical to fulfilling their obligations to their family, job, and friends. Once you start taking money to get something done, especially something this important, it’s not a game any more.
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