I’ve worked at two different dealerships, with different manufacturers, and I can confirm that car sales people are by far the worst types of sales people I have ever worked with. Just really bottom of the barrel. And to be honest, I’m not sure what causes that to manifest itself. My guess is that it could be a combination of virtually zero standards when it comes to hiring sales staff, and internal promotions on those who lied and cheated their way into management because ultimately those who sold cars for more money or made up larger volumes were looked at as more valuable to the GSM vs those who are providing sound and logical information to the customer. It could also come from the general laxed industry regulation and nonexistent educational requirements with regard to brand/technology/functionality/competitors. This isn’t a career path with strict guidelines and standards for acceptance. This is a sales position for most. ANYONE can be a sales person. And unfortunately, gaming the system nets better yields for those who can get away with it. Knowledge is power in the hands of few… but luckily, consumer education has made advances in leaps and bounds over the years.
Now that’s not to say that shitty people in general don’t exist. I’m sure there are plenty of customers out there who still suck. But the difference is, it’s not the customers responsibility to be well informed and offer a trusting relationship to the dealership. The onus is on the dealership to provide that to the customer. And SO MANY PEOPLE HAVE BEEN FUCKED OVER THAT TESLA DECIDED, HEY FUCK THAT IDEA WE CAN DO ONE BETTER. So they did, and they cut out a lot of unnecessary overhead while doing it.
Remember when people used to call for rides in Taxis (a notoriously unregulated business model that left plenty of people in less than desirable circumstances) and then all of a sudden, Uber decided there was a better way to do that. And now. When was the last time you took a ride in a taxi? (NYC doesn’t count.)
Ultimately. None of this really matters because sales modes will move from leasing to rental fleets of driverless cars. You don’t need to test drive a driverless car. You don’t need to maintain a driverless car. You don’t need to seek out the perfect option/color package of a driverless car. Ownership for the layperson will dither to almost nonexistent (because why does the average person need a car at all when they are available on-the-fly?), and luxury/extreme sports wagon trucks will be virtually all that’s left of the personal mobility American dream.
It’s not because they expect us to piss people off during the pandemic.
Long story short to get maximum holdback you have to jump through hoops (csi, cpo, image compliant facility, etc). They suspended all “hoops” as it’s not realistic to slap your franchisees in the middle of a pandemic.
yeah we do. I leased one of those crazy tundras from @Jrouleau426 and full disclosure I hitup my local toyota dealer first to see if they were able to do a deal like that… He told me no and that he’d be about $100 more per month. I said ok thanks anyway and the guy kept trying to have me buy the car from him… I was like level with me, why would I pay an extra $100/month.
His response, “Because we are local! Isn’t it great to buy local?”
I mean yeah I would love to buy local but there is no way I would ever voluntarily pay more money for a product I can get somewhere else for less money if the service, etc will be the same.
Edit: I actually am taking a step back from my agree statement… If I was to know exactly how much profit the dealer was making then I’d be ok with it if I felt it wasn’t unreasonable. If the dealer is making 4k off me, then no that’s insane. I can’t say what I believe would be reasonable because the industry is so secretive and I have no idea how they are paid. Just go look at those super fancy dealerships with $10,000 espresso makers. The customers paid for that.
It’s funny how the rich ones are always the dumbest. Wealthiest customer I ever sold a car to blew up at me over the phone when I tried to explain that a one-pay lease requires a credit app.
Not lloyd banks… I always do - Usually $1. If they had to do a lot of extra work sometimes $2-4… The takeout person is doing everything a server does on the floor but more… Takes the order, has to pack it up, ensure everything is right, bring you the food, and collect payment. A lot of work for a crappy hourly wage.
I noticed in regards to the wealthy population around me that there is a tipping point where they become cheap. Like the guy making $300k-$750k will spend their money, tip, and not be cheap. But the guys making $1 million plus will buy things but they are a little stingy. Then the lucky few making serious money ($10 million plus) love to nickle and dime you.
The one story I will share is when I was at Audi, there was a customer who kept me hours past closing negotiating on a used A3 (around $20k). He eventually bought and he made $900k per year at 28 years old as a financial analyst according to the credit app. I just could not imagine making that much money to drive an A3 and waste hours of my time negotiating over a $1000.
