The company I work has a 2018 Lexus RX350L Lease that’s maturing.
The payoff is $30,256.74
Vroom offered $38,151.00
I was very happy and got the process with Vroom going on 4/23.
We signed all of the contracts and fedex everything back last week. Vroom received the POA on Tuesday.
Today, I get a call expecting them to schedule pickup, but they tell me they’re unable to move forward despite having signed contracts because Toyota Financial Services is no longer allowing 3rd party buyouts. I called Toyota and they told me that this isn’t the case. I called Vroom back, spoke with a supervisor and she told me that they got an email from “Toyota and Nissan” this morning telling them that they are no longer accepting 3rd party buyouts. I said that doesn’t make sense as Nissan and Toyota aren’t related and she tells me they have the same parent company for their leasing divisions. I tried arguing with her, but it didn’t seem to matter.
I think Vroom is trying to back out because they no longer want to pay that much for the car.
After speaking to the supervisor some more, she conferred with her supervisors and they told me they will proceed if I can get a letter of guarantee from toyota, signed and stamped saying they will send the title to Vroom.
Has anyone else had a similar experience?