I built a 2023 BMW 540ix from a BMW Dealership in the state of Illinois about 2 months ago and it finally arrived last Saturday. The agreed terms were 10% off MSRP, Lease Loyalty (According to CA thats $1500 credit + 0.00125 MF Rate), $1500 lease credit, and College Grad Program. This was all approved prior to ordering the car.
My CA calls me on Saturday and tells me my car arrived at the dealership. I was supposed to fly in and drive out with it on Monday, but I changed my mind since I decided to get it transported. So I texted him to get started on the paperwork. He leaves me on read, no big deal - they were probably busy on Saturday.
Monday, CA calls me and tells me okay I will need insurance and a pic of your driver’s license. I had those sent over to him in less than two hours. He calls me a bit later and tells me the Sales Manager that’s in the office today doesn’t want to sign off on this deal because we are not making any profit on the car. This caught me by surprise because why would the heck would they approve the deal in the first place, make me wait 2 months, and then tell me sorry, we can’t complete this deal because we’re not making money on it. So I ask him what now? He replies, we have to wait until tomorrow afternoon until the other Sales Manager (the one that initially approved it) comes into the office. What would have happened if that manager left the dealership, am I out of luck then? I’m pretty upset at this point because it sounds like they won’t honor the deal, but it’s not a big problem. I decide to wait it out. He then goes over the lease quote again with me and leaves out the $1000 college grad credit. I ask why him why is that not included? He replies, I don’t know man it’s not on the lease quote, which shows only $3000 in rebates. I explain to him that at the time of ordering, my college grad credit was approved and verified but they couldn’t include it on the quote for some reason. He starts pushing back, tells me I don’t know I sent you a lot of quotes and that if we really did approve it would’ve been included in the rebates. He finally agrees to look into it and get back to me. Pretty annoyed at this point, because they’re trying to change the terms of the deal.
Tuesday, CA contacts me saying the Sales Manager agreed to the deal and now the Finance Manager is looking at it. About an hour later, he calls me again and tells me hey just a heads up the Finance Manager is giving me heat on this deal because of no profits and he might not sign on it. I got angry and told him what they’re doing is bad business and unacceptable, especially since it was approved by finance. He tells me hey man I have nothing to do with this, I’m just trying to work this deal out for you, I need you to not make a fuss about this, and let’s just wait and see what happens. I’m super angry at this point because they’re being super difficult and seems like they’re trying to back out of the deal. Couple hours later, he sends me a text saying the Finance Manager finally approved it and is now going to send you the contract. He was supposed to call me, never did, and just sent me the docs to sign. I read over the contract, the registration fees are higher than what they had told me, MSRP discount is less than 10%, and college grad is not on there. I call my CA asking why the college grad credit isn’t on there and he explains that it isn’t stackable with the 0.00125 MF, only with the 0.00145 rate. Can someone please confirm if this is actually true? I then ask to speak to the Finance Manager regarding registration frees and he tells me call the main line and ask for his name. I call, I get forwarded and put on hold, no answer, and so the receptionist asks for my name and phone number to leave him a message. No call was returned, so I call again after an hour, same thing, no answer. I then decided to sign the contract because I really didn’t want to go through arguing with them again. It was a difference <$1000, I didn’t care that much and just wanted to get the car. I then call my CA to see if the car can now released for transportation and he tells me we have to wait for funding from BMWFS. Three hours later, the dealer is apparently not funded yet, and it will have to go to Wednesday.
Wednesday, my CA is out of office as that’s his day off. I call the main line, request to speak to the Finance Manager - I get put on hold and then sent to his voicemail. So far, he hasn’t returned any of my calls from Tuesday, and now this call. I call a few hours later and speak to sales. I ask one of the salesmen in the office to go talk to the Finance Manager and get me an update on the car. Apparently they reached out to my CA and so he calls me saying the deal still has not been funded yet. Wednesday goes by, I request another update from the salesman and he tells me there are no updates. Is this even possible? Could it really take two days to get funding from BMWFS? If so, how do people go the dealership and drive out with a lease same day?
I’m now just waiting for this “deal to be funded.” Their behavior has been very questionable since the beginning.
