Today I had a somewhat heated exchange via text with a dealership as I was inquiring about the Wagoneer. We didn’t even make it to that part to be honest.
I went online to the website for Deland CJDR and found a link for “true car offer” which brought me to this page on their website: True Cash Offer | Used Car Dealer in DeLand, FL | DeLand Chrysler Jeep Dodge RAM
I plugged in all the info for my 2022 GMC Yukon ($64k MSRP) and I received a TrueCar instant cash offer of $69,900 for my Yukon. I did a little research and this offer is TrueCar version of the KBB instant offer. As long as all the info is right and pending inspection…it’s a solid offer and not a “value” or “estimate”. This made sense because just a couple of days ago a local Ford dealership offered my $69,000 for my Yukon so it was in line with the numbers I had been receiving.
All of the communication with this dealership was done via text. I like to keep it that way so that it limits the “he said / she said” crap.
Here’s how it started…
I scratched out the salespersons last name because I don’t need his full name on here.
Conversation continues even tho he ignores the screenshot of the offer I got from their website.
So I send it again after he says he didn’t get the pic…
So then he starts with the “oh yeah we should be around there…”
Now he starts asking me more info about the vehicle…even tho he should be able to pull it all up from their system since I plugged in the info on their website.
Now he starts dismissing the TrueCar offer from their website and says they only match CarMax. Huh? So he’s dismissing the info on their own website and the partnership the dealership has with TrueCar and instead using the competition to value my Yukon? (CarMax is at $63k for my Yukon btw)
So I call out the dealership for playing games and get on the phone with TrueCar. Speak to the rep for about 10 minutes and they open up an escalation that will be reviewed within 72 hours and the rep says that the instant offer is a solid offer pending inspection but that it needs to be honored and that they’ll likely have to coach the dealership on how it works. Her words…not mine.
So now he keeps saying that the MSRP for my Yukon is $58.4k which is an outright lie. A Yukon SLT with 0 options starts out at a little over $61k (checked the GMC website) and mines has the $3k premium package on it. Regardless…the MSRP of the vehicle is completely irrelevant.
Now he starts getting defensive and says that I refused to bring in the vehicle for inspection. But as you all can see from earlier messages I mention several times that the offer is “pending inspection” and that I would bring it in. Nowhere did I refuse to bring in the vehicle for inspection. He’s just trying to cover for himself at this point I think but not sure…
I also find it quite interesting that he talks about going on social media and trashing me (individual) because I said i’d go online and leave reviews of my experience with him. I mean…isn’t that what consumers do? I didn’t say I would trash his dealership or that I would lie about anything…just that i’d share my experience. Kind of annoyed by this and considering reaching out to Chrysler…what are your thoughts?
More back and forth…he doesn’t seem to understand what a contract is. I didn’t sign it with TrueCar…he did.
Now he goes on about how no dealer will work with me…or how I said that. Huh? Nowhere was that ever said…he’s literally making stuff up as he goes. He also said I threatened his dealership…hmmm no…saying i’m going to leave a review of my experience on his FB page and DealerRater isn’t a threat at all. Again, isn’t that what consumers do all the time? I’m not making up false accusations on my review…just sharing my experience.
Now apparently it’s the owner of the automotive group i’m texting with. I find it hard to believe that the owner is texting with me on a Saturday afternoon but hey…if it is true…even more cause for concern right? You expect ignorance to a certain extent from a salesperson but not from the owner of the automotive group. Right?
Oh…and he wouldn’t buy my car for $10,000 now. Uh uh…
Still telling me the MSRP for my Yukon is $58.4k which is again about $6k lower than what it actually is. But again…what the MSRP on my vehicle was is completely irrelevant. This is about a solid offer to buy my vehicle for the stated amount. He just can’t let it go…
So now he sends me a screenshot of the MSRP of a Yukon, excluding shipping charges, with pricing from 2021…and it’s still not the $58.4k he said originally.
This is where I also tell him that I have a Dodge in the household (we have a Durango as well) and that I think Chrysler would like to know if this is how a dealership talks to an owner of one of their vehicles. Maybe they do…maybe they don’t…who knows.
Well, now that you’ve drank 3 Mountain Dews and eaten and entire bucket of popcorn what do you guys think? Let me have it…
Was the dealer out of line? Was I out of line?
Any overall thoughts, comments, feedback, or questions?