I got quotes from Carvana and Vroom, then went on GMTV’s website to get a quote. It was too low so I started moving forward with the other too. Vroom’s final offer was $893 more than Carvana, but I wanted to have a backup plan. I did recheck numbers frequently on Vroom’s website and saw the value increase before committing.
A day after I visited the GMTV website, I got a text from Angie at GMTV to follow up asking why I didn’t move forward. I told her their estimates on the web were not even close to what I had guaranteed from Carvana and Vroom. She responded that GMTV might be able to beat the best offer, but needed more information. So I sent photos which I had already taken for the other buyers and proof of my other offers. In a few minutes, after checking with her manager, she offered $67 more than Vroom.
I accepted the offer and within a couple of days I had the paperwork Fedexed to me with a check that would be live upon pickup. Returned it and starting waiting for a pickup. I had the option of dropping the car off immediately but the drop off location was 40 minutes away and I didn’t want to risk getting the car damaged along the way and wasn’t keen on Ubering home. A week later, the car was picked up and the check went live. They will send the payoff to my lender, as I got my net above what is owed.
Unlike Carvana and Vroom, who re-sell cars to other buyers, GMTV’s business model seems geared more to reselling at auction. GMTV also has a way to use the car as a trade, but I didn’t investigate this process as I am not acquiring another vehicle.
I would advise checking with all three of these as they all treated me well.
Carvana’s phone and e-mail communications were excellent and they made it easy to transact everything and schedule. 21940.
Vroom was also easy to work with, though they took a while after I accepted their offer to send paperwork. Vroom does not give you a check on pickup unlike the other two. Check is mailed the next day after pickup. I was willing to do it since the offer was so much higher. 22833.
GMTV was different in that I only had to interact with two people, and they were the same two people for the entire deal. This was a lot simpler as each person was individually accountable to communicate with me, which they did promptly whenever I reached out. They asked for more photos and information than the the other two, but the decision making was immediate. Having the check in hand before the car was picked up was reassuring though it was not live until the pickup and inspection was done. 22900