I ran into the same issue. VCFS kept referencing the quote must be from a system called Volvo 360 at the dealership. The dealership really doesn’t know anything about this new policy. It is frustrating because I have a 3k over buyout offer that is pretty much off the table now due to VCFS’s new policy.
Could you tell me what region of the country you are in? I pretty much have the same timeline as you but they have not picked up my car yet (VROOM selected RPM as car carrier). I am in Northern CA
I’m in the Northeast. The carrier was Acertus, who farmed it out to LCC Car Transport, Inc. out of MA and they were bringing it to Manheim Orlando.
Thanks for the info, appreciate it
My question is what is the remedy for this? Vroom already has my vehicle. If VCFS won’t let Vroom pay it off, will Vroom expect me to buy it out, wait for the title and then send to them? What about sales tax, etc.?
Is there any fine print in your signed agreement with Vroom that addresses this type of situation?
No great update yet. Check was delivered. Volvo acknowledged what I have told them by voice and secure message on Volvo Financial that check was delivered but can’t confirm anything. I contacted them many times during this ordeal and they never mentioned an issue with selling to vroom. Vroom just says check was sent (which was a miracle anyway!). I’ll update as soon as I see something happen. Definitely a crappy experience!!
That’s basically what Vroom was trying to tell me was the holdup (after 30 minutes of the great piano concerto we’ve all grown to hate played). Up to Volvo to accept now. I’ll post back when the do (i hope!).
Hey Fletchlea,
So Vroom didn’t send the check to Volvo for 11 days from the time the car was picked and their excuse was because Volvo wouldn’t accept third party payoff? Where did Vroom get this information? Did they contact Volvo directly? This doesn’t make sense.
Wouldn’t this essentially be some type of price-fixing or market manipulation scheme by VCFS? I wonder if Volvo’s practice is legal?
I think it is legal, since Volvo owns the car, and can dictate how it is sold. The standard lease agreement usually gives the lessee the right to buy the car. The agreement generally does not give anyone else the right to buy the car. Just as Mercedes has the legal right to no longer allow transfers, I believe Volvo has the legal right to no longer allow third party buyouts. As a practical matter, they may be losing a lot of money by not getting the cars back to resell. Plus, they may have insurance that covers losses on resales. I recall reading that some manufacturers carry such insurance.
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Got it and I don’t disagree with you. I guess it’s just a real caveat emptor situation regarding VCFS leases. If this is true there really isn’t any way to get out of a Volvo lease, you can’t swap or transfer it, you can’t have it bought out. In my specific case I’m coming to maturity on my XC60 and was hoping to re-lease or purchase an XC40 recharge -after reading recent reviews - the XC40r is a really disappointing EV and I’m no longer interested in pursuing it. It’s frustrating my XC60 is going to just sit in the garage for 6 month, when a month ago people were able to sell them out to Carvana, Vroom, etc. Yes I am totally sour grapes about this situation. 
Just read my lease
[ vroom took it at the end of 2020, they lost ~5000 on it as it didnt sell and went thru Manheim ]
Lease language only mentions ‘you’ in a prior to lease end sale
That’s exactly what they said. Only it took 3 phone calls and a bunch of transfers to get this “answer”. They final thing they said was that they were working with Volvo to resolve. When I called Volvo they had no clue but did know that there has been a change but thought people would be grandfathered in since I had already sold the car. At this point all I know is that a check was delivered and I’m trying to get Volvo to acknowledge receipt and apply it…
Update 2.1.2021 - Volvo has acknowledged the check but says it is short $540 and they have been trying to get in touch with vroom (good luck with that!) to resolve. I’m sure the difference is because the payoff expired because vroom took so long to do everything. Not sure how this gets resolved without more of me sitting on hold with vroom…
Wow, these guys run a thin margin, huh? They paid me $19,961 and have it listed at $21,960. Factor in the time they spent doing paperwork, cleaning it, and the shipping cost from CT to FL there isn’t much to be made there. And, that’s where they started the price so they could definitely end up getting even less.
The money is made on the finance portion when they sell it to someone with a 10% interest rate
Plus they sell extended warranties, gap coverage, tire and wheel protection, and other high profit items. They also charge buyers a $599 delivery fee.
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Anyone do a Vroom sale with a Mercedes lease lately? Vroom is adamant they cannot accept the dealer payoff from MBFS because it states “can only release a title and Bill of Sale to the original lessee.” Because of this Vroom will not do the purchase. MBFS says they cannot change their standard paperwork.
Anyone encounter this and find a path forward?
We sold our GLC 300 to Carvana about 6 mo ago and never encountered this
It’s been 10 days since Vroom picked up one of my cars and still no check. I have sent them the Bill of Lading right away and even received a confirmation email from them.
Anyone else experiencing the same with Vroom lately?