I was in the process of selling my Volvo to Vroom but was informed that Volvo has made recent to their policy and will no longer provide 3rd party payoff quotes.
Because the only payoff document Volvo will provide is the customer payoff form that contains verbiage “If a third party has agreed to pay off your account, there is a risk that their payment will be dishonored…” accoding to Vroom, they will no longer be able to purchase Volvo vehicles unless the customer buys it outright and then sell. Same applied when I tried through Carvana.
According to Volvo Finacial lead person I’ve spoke with, they are now gearing towards only allowing Volvo vehiles leased through VFS to be sold to Volvo retail stores.