Just wanted to share my awesome experience with Driveway.com selling my leased 2019 Audi Q7 45. The captive is I think VW Credit as per the registration but I was making payments via MyAudi website.
Time line
Jan 13: Online appraisal at $44,824
Feb 18: Online appraisal $44, 301
Feb 18: called customer care and asked to proceed to next steps. It took a long time to get a human on phone. The rep I got was helpful in that she forwarded to next stage and sent an email requesting to send registration, Audi account number, front and back of the drivers license.
Feb 19: Received call from another agent asking me for last 4-digits for SSN to ask Audi for payoff.
Funny enough the payoff was same as what I got from online portal. I asked them to check again as the payoff is usually higher for 3rd party dealers. She said they did get the 3rd party payoff. So now I am super excited as the net positive equity is $6100. Hurray!!
The same lady helped me schedule an inspection and sign-off at a BMW dealership nearby for Feb28. The in-person(coming to my house) appointment wasn’t available till March 3rd. So I said fine. It’s just 8miles to drive.
Feb28: I get a call around 9am from driveway rep from SouthAmboy NJ, that he can come to my house and pick up the car. I asked them to confirm th payoff again same day to avoid any issues. Within 2hours the rep came with all the paperwork to sign. They got Power of Attorney to register the car in Oregon. I made sure the positive equity was correct. They said to use ACH transfer to send money.
Mar 1: I see my bank account credit with $$$ (success). I removed the car from my insurance after confirming with driveway.
I still see my car’s gps location in the Audi app in case things go south. It’s sitting at a DCH dealership parking lot.