I first read about selling to Carvana here on LH, so I had to finally make an account and post about my experience. Thanks to those who came before me and shared their experiences, it really helped me.
tl;dr: after a lengthy process, I ended up selling my '17 Silverado Double Cab LT to Carvana in the last month of the lease for ~$3400 over the payoff.
My lease expired on 9/1 with a residual of $25.7K. I was way under on miles (24k on 39/10k lease) due to COVID and a shorter commute, and the truck was in excellent condition. Got my first appraisals on 7/24. Carvana was at $28.1K, about $3500 above where Vroom and local dealers were at. After not putting many miles on the truck over the next couple weeks, Carvana appraisal went up a couple hundred bucks. I accepted their offer and started the process of getting a payoff quote from GM Financial. A few days later I got a notification to schedule my appointment for pickup. I thought this was weird because I hadn’t heard anything about the payoff. I called Carvana and got the call back option, so after a few hours I had a person on the phone, and they confirmed that they had received the payoff. I was also nervous because the email I got said that they wouldn’t buy a car within 60 days of lease maturity date, but I didn’t mention it and it never came up again.
Carvana rep showed up a few days later. As everyone has said, experience was great - the rep was professional and did a quick (~10 min) inspection of the truck. Unfortunately, when it came time to do the paper work, the check he had made out to me was for the full amount. The rep talked to his boss and suggested that I take the check and payoff GM Financial myself. I explained that wouldn’t work because of the sales tax that I’d have to pay (and I didn’t want to go through the hassle). So after that, he told me I’d have to reschedule and that someone from Carvana would contact me with next steps.
From that point on, it took numerous three-way calls, emails, and all-told about ten days for GM Financial to send Carvana the dealer payoff (they sent the wrong number twice). Finally, they got everything lined up and I rescheduled to have the truck picked up on 8/19. The bright side was that during this time, I checked back for a fresh appraisal and it went up to $29.1K! Once again everything went smoothly at pickup, and this time they had the check for the right net amount (just under $3400). Yesterday (9/7), I received a letter from GM Financial that it was paid off.
Thought it was extremely frustrating at times, it was mostly due to GM Financial and not Carvana (although it was tough to get a hold of someone most days). I didn’t find out about this site until after I got this lease, but I think I got close to my original deal in the calculator at the link below. After factoring in the $3400 positive equity, I ended up paying ~$275/mo for a $46K truck. Very happy with the Carvana experience and grateful for the help I got on this site!