Not sure if incognito works, since you’re using the same vin. Your lowered offer may have overwritten the previous one.
Incognito works with vroom. I sent quote request for the same car from two different emails.
I didn’t use a VIN on the 2nd one, but did use the same zip code, so maybe the one I am selling impacted it. But $7k+ is a pretty big swing either way…
Cot darn I thought a $2000 drop was bad. This is not their AI algorithms at work.
I had a Carvana appraisal on my Mercedes drop $4K between last week and this week. This vehicle now shows a -$7000 local market adjustment. I think it’s the repercussions of the wholesale auctions halting, the inventory that can’t be sold through their site has no outlet now…
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Did you lock in the price on your Mercedes? I didn’t with my Honda so won’t be selling any time soon. Anyone paying attention to the cars they are selling? I wonder if prices have changed. The few cars (New, not from Carvana) I’ve been watching to possibly purchase have gone down by a few grand in a week. Not quite end of year pricing, but only $1k-$1.5k off. These are Fords. I think there’s a new $1500 rebate. And the current ones end 3.31 so I’m expecting those to rise. Not huge but probably something higher than current rebates.
Is it a lease through HMF? Have them email it to you, then you can email it to Carvana. None of the docs they were supposed to fax to Carvana would get there. And everything was a 2-3 business day wait. I can only imagine it’s worse right now.
I called and couldn’t get through late last week. So I asked for it through email. 4 days later, they wrote to me that they can’t address my question through email and I have to call. So I tried calling and the phones there are down, according to the automated message. I emailed back yesterday pointing out their phones don’t work and I don’t see why they can’t email it to me. No response. My Carvana offer expires today. I called them a couple of times and finally spoke with someone about an hour ago who tried to help. She tried calling HMFS and had no luck. Told me I’m SOL, they can’t extend the offer deadline, and she agrees HMFS is always a PITA and take their time during NORMAL business, so right now is far far worse. So I’m stuck and lost out on a profit of a couple grand.
They just emailed to cancel my parent’s appt for tomorrow and sounds like they’re shutting down all car buying for now unless it’s a trade-in. I completely understand why they canceled, but a tiny bit bummed. Losing out on $2500 vs trade-in offer but all good.
I just got the same email.m:(
Mine had a -6300 market adjustment lol
It works. This is how I sold my leased 2018 Civic to them. Had an offer in hand from Carvana, but would check every few days in Incognito, with VIN and not logged into my account, and the value would change. If it would go up, I would go to my normal account and re-appraise and it would always show the updated amount then.
Long time lurker first time poster. Just saw this to confirm they are not buying cars without a trade/new purchase right now.
I’d rather have them shut down the buying process than lower their offers by thousands. Only the desperate would sell in that situation. Not good.
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Wow I must have snuck in just in time.
I put in a quote on March 14th. They came in about $250 higher than Vroom. I called Vroom and they said they wouldn’t budge despite being higher for the last 2 months each time I compared.
I had to call Carvana like 4-5 times to get them to get my buyout faxed from Chase as Chase wouldn’t send it to me at all as it was against policy.
They set up an appointment for pickup on the 19th. They told me I needed to keep my paperwork in the car and keys in the car and stand far away as the driver came and inspected everything due to COVID-19. They called me on the 18th (1 day prior to the driver coming/pickup) asking me to take it to a local Carvana location instead as they were doing it for the safety of their driver.
I took it there and they ordered me an Uber and sent me back home. I had $850 in negative equity and handed them a cashiers check there.
The car lease/payments no longer appears in my Chase account. So looks like they took over the car and bought it out from Chase as it’s off my account.
Guess I squeezed in just in-time. (Oh and Vroom got back to me 1 day after the sale with a higher value than Carvana by $350… jerks…)
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So sold one to Carvana, and have been checking on it once in a while. They priced it a little less than $4k over my price, yet it had a pending sale fairly quickly, within a week. That is until yesterday. Wife says they will make me buy it back. 
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I sold my 16 Charger RT to Carvana last month, I compared it to Shift, Carmax and Craiglist
Carvana $20300, Shift $20122, Carmax $17,000, highest dude paid $18000 in CASH from Craigslist without seeing the car! so it’s more like $16000!
Sold it to Carvana, seamless experience and great service, I paid cash for my car so I only signed the title the whole selling process took maybe 25 minutes, the lady who picked my car took it for a short ride to see odometer flip, two weeks later they offered the car for sell at $2500 more than what they paid me, the car sold in only 5 hours as I kept checking.
Carmax would’ve paid me $17000 and sold it for $23000 at least if not $24000
Still don’t know why people buy and sell cars with them.
I hunt deals, I don’t mind driving 5 hours to pick a car and save $2000 but Carvana’s experience was great, I may buy a car from them.
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Is there a buy-back clause in the contract? I am not a lawyer, but just curious of they make you do that.
Can’t find the contract. I remember depositing the check, but not where I put the contract. I highly doubt they can pursue any legal action, unless they can prove I defrauded them somehow. There was an odometer disclosure, but not much else.
Carvana open for selective buying again:
COVID-19 Update
Due to recent market changes, we are over-supplied with vehicles.
We are buying cars on a limited basis and continue to accept vehicles for trade-in.