Back in April 2019 I leased a brand new GMC Terrain. It has been broken since the day I took it off the lot. First the power lift gate failed and had to be brought back 3 times taking about a month to repair. In that time the dealership proceeded to damage the vehicle attempting to fix it. The same time I inquired about a very loud cracking noise I kept hearing. They took it and told us that it was a manufacturing defect that is 1 out of 4 with this known defect and it cant be fixed. At this point in time we contacted an attorney who ended up getting us a settlement on the terms of being dissatisfied with the vehicle and how the dealer handled it (a goodwill compensation). Talking with the lawyer he stated the car still has to be fixed and warranty is still valid, but I couldn’t submit another claim or suite against General Motors which I understand.
Here it is more than a year later and my vehicle is still not fixed. The radio recently completely failed due to water getting behind the circuit board (Dealers explanation) and it failed shortly after the first attempt at a repair along with the dealer forgetting to attach the antenna correctly. The main issue is the B pillar frame is not built correctly from the factory (Was told to me my car is 1 of 4 with this issue) causing the car to sound like constant metal hitting around on the fram/roof area and they have tried numerous fixes to no avail. They stated that this car had a recall for that issue and it would be fixed (I checked and no such recalls on my car) and the issue is now worse. On top of that, due to the head liner being taken down so many times, I have numerous trim pieces falling off and damaged.
The dealer is refusing to do anything about this as is GM. They are telling me to deal with it and there is nothing they can do. Do I have any options in this matter? I am paying quite a lot for this car and have barely driven it, its been in the dealership numerous times for weeks at a time and they admit the car has a defect that cant be fixed… Any help would be greatly appreciated. I am at my wits end with this piece of junk vehicle and the stress that I am being put through.