the GM at the selling dealership just emailed me that the car is covered under the full 48 mo. mfg warranty until 4 years after the purchase date, 03/22/2023 not the in service date of 5/31/2018. I will confirm with the local dealership.
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People here are natural skeptics and have a tendency to give the benefit of the doubt to dealerships for some odd reason. I stand by my original take that you have good leverage in this situation. The car was clearly sold as new and the GMâs willingness to remedy it shows that some error was made on their part. Good luck in your resolution.
To be fair there were so many stop sales from 2018-2020 that even Audiâs data center probably canât keep track
How does this give the OP some leverage?
If a punched car was sold as new and as a result, he has out of warranty exposure due to dealer error, how does he not have leverage?
Oh I donât know maybe fraud?
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Well, that would be the reason why you might have to âlet them do it again.â
Disclaimer: IANAL. Did you communicate by e-mail when you got the car back in 2019? If so, did any of the e-mail communication mention the carâs status as a loaner? If not, btw that and the scan youâve uploaded, I donât think anyone would reasonably expect you to think that this car was anything but new w/ a full new-car warranty.
While continuing to negotiate w/ the original dealership (maybe they can work out some deal w/ your local dealership to fix your car?), perhaps you could quietly consult w/ an attorney about this?
this is the case.
to recap:
The selling dealer did extend the original warranty to the sale date.
The easiest way for me to check that was to call Audi roadside assistance and see if I was covered for a flat tire repair. initially roadside assistance said i wasnât covered. hang up, call again, I was covered. I go to my local Audi dealer Tuesday to check the fault indicator light.
Because ânewâ just meant untitled and nothing else.
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Yeah and? Does that change the fact that he was sold a new car without a full term warranty, and without necessary disclosure stating as such? On what planet has anyone encountered a GM from over 100 miles away trying to resolve an issue like this unless he/she knew that they made a mistake during the sale process?
I donât understand why people here love to take a crap on problems other posters are experiencing. Do you just get joy in constantly playing devilâs advocate?
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Right. It only said âNewâ when I leased my Volvo loaners. The only way to know that the car was actually a loaner is by actual mileage and RV adjustment. Contracts donât show âin serviceâ date. So, if a car only has 22 miles, the only way to know âin serviceâ date is from Carfax of from the dealerâs mouth. I figured out when my XC90 was punched from Carfax (not that the dealer ever hid it from me, obviously).
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you can just call your local Audi dealerâs service dept, give them you vin and their system will show date of expiry. Just a quick call to get the answer.
And would the average consumer be expected to know that car labelled as ânewâ might not actually qualify for the full duration of the warranty starting from the date of purchase when nothing else indicated otherwise (including the dealer not informing the customer that the car was a loaner?).
Right. But, in the OPâs case, the dealer seems to have hid (or perhaps genuinely misunderstood) a rather vital piece of data . Or, at least, I think that is the case. But perhaps we should clarifyâŚ
@lotusfla: did the dealer ever mention b/f your purchase that this was a retired loaner?
Just some food for thought, but new and punched are not synonymous with each other. In many states (donât know about FL), a car is considered ânewâ if it isnât titled. That is how you can get service loaners punched and in service but the first person who buys it a year later is considered the first owner.
I doubt the salesperson who sold it even knew, but management should have known better to disclose that the warranty started. Regardless, this is the solution I would suggest. On their expense, let them tow it there and perform the necessary repairs. Then tow it back to you and give you a comparable new car warranty that would expire when the new car warranty should have expired. If you want a negotiating tool, ask for a rental car to cover your transportation in the meantime.
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Right. But most likely the salesperson and F&I didnât even think about the warranty - new car with 22 miles on it. So the case I made above kicked in. And most likely no one at the dealership even remembered or knew about the car being punched a year prior to the sale.
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Well the lesson here is to ask for a Carfax report on a new car with virtually no miles. That had never occurred to me before.
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Thatâs why I think itâs important to know if the dealership had told the OP ahead of time (eg., before signing) that the car was a loaner. If such a disclosure was made, then, yes, this could entirely be just an honest (if really unfortunate) mistake. And the OP really will just have to work w/ what the dealer is willing to offer. And itâll be a great learning case for all/most of us here.
But if the dealer did NOT disclose the loaner status⌠I assume thatâs a diff story entirely.
It is not clear, IMO, from the OPâs previous posts what the actual situation is, in that regard.
No one is arguing as to what shouldâve been done. Iâm saying that Iâm pretty sure no one even knew/remembered that the car was punched hence no one sought about the warranty or letting OP know that it was a âloanerâ, which it technically wasnât.
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I donât understand the point of this sentence b/c it implies that I am arguing about shouldâve been done. What shouldâve been done is not my point.
I am asking the OP what actually was communicated to them and if there is documentation of this b/c all of that presumably affects the realistic remedies available to the OP.