This community has been invaluable to me and would like an unbiased opinion on a broker issue. I jumped on the 4XE band wagon in 2021 and after a few months of usage sold my 4XE to Carmax. The 4XE I had purchased was directly from a dealer and not ordered as I was unaware of the deals at the time.
Fast forward to the end of the year, I ordered 2 - 4XE’s through a broker on here (one for me and one to flip). I’m well aware of the popular dealers but the cost was reasonable enough to justify them working with the dealer to execute the order.
I was told today that Jeep cancelled the order due to multiple orders at my home address. While I question that since these are my only two orders, I asked the broker if it was possible to place the orders again of which they declined to do. I followed up by asking for a refund which they also declined to issue since in there eyes they did there part. FWIW they did have a no refund policy if the individual cancelled which I’m on board with.
I followed this up by asking for the VON to see whether the orders were actually placed and this request was met with some pushback which raised some flags.
In the eyes of forum, would you consider a refund or the cost of a consumer doing business?