I leased a 1.9k miles loaner 2 weeks back @389/month (includes PPM and wear and tear), no downpayment and $200 DAS. There was a creaking sound when the car would go downhill.
I took the car after a week of delivery and explained the problem. They returned the car saying its fixed but the sound was still there. I went back again after 2 days and asked the service manager to take a look. He acknowledged that the problem is there and they would resolve it. After a week, he calls and says they are unable to identify what the problem is and they might trade in another vehicle since the one I lease currently is defective. This is my first lease in US and first experience dealing with something like this. I wanted to understand what are my options here:
- Can I opt out of the lease and not take any other car they offer?
- Can I leverage this bad customer experience to say no if they offer me a car which is worse than my current lease( specs/color/msrp wise) and ask them to at least match my current specs/msrp?
- Can I get them to offer me any other incentives or lower the lease cost?
I just wanted to check on my options here from fellow hackers who have experienced something like this.I want to be prepared for whatever options I get when I visit them.