I just wanted to vent a little and share some info for people who may have the misfortune of having to deal with MBFS. I have a lease ending in 3 months. Last week I signed a new lease on a Chevy Bolt (which I love so far!). Part of the reason I jumped on the deal was because I was able to get a good price on a buyout of the Mercedes thanks to the hot used car market. I had pretty similar offers from Vroom, Rodo, and Carvana. Went with Rodo because they seemed the most on the ball in terms of communications.
So, they just needed MBFS to send a dealer payoff quote to them. No big deal, right? Wrong. First, every time you call MBFS, there is a 20 minute wait to speak to someone. Then, when you request the payoff quote, it takes them up to 4 business days to email it, which seems excessive but whatever. So, I wait 4 days and finally get the email…and they sent the wrong quote. They sent the private quote, not the dealer quote. So, another 20 min. on the phone and they say I have to wait another 4 business days to get it sent. 4 days go by and I get a call from MBFS, telling me they can’t send me the quote because I’m not a dealer. They of course didn’t think of this when I was on the phone with them and waited 4 days to inform me. Fine, so I have to call again (20 min wait), give them the fax and email of Rodo and they promise be it’ll be rushed and sent within the hour. Of course, that doesn’t happen. So, I have to call AGAIN (20 min wait) and the rep says they cant send it to me because I’m not a dealer. Yes, that’s right, he doesn’t even see that I’ve already been thru that BS. I ask for supervisor 3 times to no avail (they’re all busy). I finally get a “subject matter expert” on the line and she says the fax was just sent, only after I called and yelled at them. Rodo confirms it’s the correct form.
Anyways, just know if you have to deal with MBFS, be prepared for headaches, incompetenece, and hours of wasted time. Totally soured me on ever buying another Mercedes. Rant over lol.