I’ll start my first negative review this way…
I appreciate my customers greatly, and love leasehackr as a price guide and a way of gaining new clients. But respect goes both ways and will not be denigrated by anyone.
I got David the window sticker to every tundra crewmax I have coming, patiently worked with him for hours and got the truck he wanted (I have no problem doing this for anyone,no charge, it’s part of the process.) I explained to him it’s not due in until late February. He paid my fee and I told him the dealer would touch base shortly and once the trucks in everything will be finalized at the exact price I quoted. I sent him a window sticker with a vin on it.
Today I get a text that he yelled at a kid at the dealership, called myself and the dealer/sales guy liars bc the vin number I gave him is a production vin and not the final vin. That’s not important at all, the truck would be the exact build he wanted, I honestly told him I didn’t know that the vin would change and assured him nothing else would.
He says communication is a challenge based on locking in a vehicle yesterday afternoon and me making him wait 10 minutes to call him back?
This guy called me 5 times while at lunch today, I texted that I would call back in 15 minutes. He rudely texted me again after that with his demands. I called him in 10 minutes, explained the situation about the vin and contract, he said he doesn’t trust me or the deal we agreed to. That’s when I reminded him of my 100% review rating here…I then offered a refund since it was clear he wasn’t trying to listen about the vin. After offering the refund he continued to talk down to me and tell me how things should work, at which point I did say, I don’t need your money. I will admit to that, at some point it’s just not worth dealing with someone or continue to be pleasant with them when you’re getting nowhere. I prefer to spend my precious time with my customers that do blindly trust me, he got that right. If at the end of the process I don’t deserve that trust, it will wind up in my reviews, I’ve yet to have a poor review from such a customer.
If you’re paying a broker and you know the car isn’t coming for over a month and have no patience to trust the process, I can’t help you. Had this been an in stock truck, it would be a completely different scenario. Brokers on leasehackr are reviewed for a reason based reputation and execution of the deal and ease of the process. If you want your hand held, want to make demands and like the back and forth game, then you go overpay at some local dealership.
I’m always willing to speak on the phone. But the deal will be set up through text due to high volume of requests and so I have record of all interactions for this exact reason. Not to mention the customers that “remember” different terms then we locked in. His review is slanderous and full of half truths and his own perception of how things should be done in this business. There was no pleasing him and I had that inclination from the beginning but as always patiently guided him through all my options and the terms of the deal.
I have 1000+ customers that had no issues, refer me constantly and the review system here shows that. This should put trust issues to the side. I’m not going to be berated, have my reputation questioned or be called a liar by anyone. I bend over backwards to go above and beyond for my clients and this guy just wasn’t going to be happy with any situation I offered.
