Internet manager here. Ask me anything!

Hi Ivan - I’ve read through some of your posts and understand that it’s easier to get responses if you ask a dealer less instructive questions (I.e., not asking about MF, etc.) and to focus a little more on DAS and monthly. Do you think asking for a certain price in initial emails is OK? My thoughts are I can do some Edmunds searching and posting to find the residual and MF numbers so if I can get the dealer to commit to a certain sales price than I’ll be able to figure out my monthly and all that. Thoughts?

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“Jipped” by the way is an intrinsically racist slur about “gypsies”

just saying…

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@IvanAudi Thanks for the transfer of knowledge. Read this thread top to bottom.

I have a question regarding inbound leads. If I submit an inquiry on the dealer website, and I get no where with the first sales rep, is it possible to get reassigned to another sales rep (or someone manager level) that might know their stuff a bit more? Just wondering if it is proper to try again with a dealer but with a different contact (and not writing off the dealer entirely because of the initial experience).

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…speaking of which, my wife & I are heading to Romania Monday for a motorcycle tour in the Carpatian mountains.

Is there any incentive for State Workers with Audi? Does Audi have an MSD program?

Just call and ask to speak to a manager directly. Speak to someone how has the ability to desk a deal over the phone. When you reach out to a dealership it is a hit or miss. If you’re lucky you’ll find a right salesperson who knows their stuff right off the bat or you end up someone who is new to the industry and needs to ask a manager for a quote.

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Unfortunately no, the only attractive program Audi has are for those who work for Audi. Audi does offer MSD but it’s a pain in the butt to calculate. It’s not that attractive and you are only saving on average $20-$30 a month.

At the end of the day it’s payments for me. What good is an excellent selling price when they just mark up the money factor? They can agree to selling price but won’t agree to a MF.

Focus on comparing MSRP, DAS and payments only. If you have dealerships competing for your business the dealerships will have to discount the selling price in the end since residual is fixed and the MF will most likely be at buy rate.

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Thanks for sharing your wealth of knowledge!

Recently, I came across a few dealers refusing to make a deal with msd. Since they got nothing to lose (as I understand) why will they let go a sale if that’s the only potential hold up.

Do the sales/people at finance not receive enough training to work a deal with MSDs involved.

Why would they refuse?

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MSD isn’t generally trained at all. Its very rare to do them. I am the only person at my store to do them and I am only 1 of 2 here that know how to do them.

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Would it be upsetting for the dealership to lose a sale just because they lacked on msd

Probably not. Char20

Only finance managers typically know how to do it and good luck asking them to help you desk a pencil. And for the most part if a client is asking for MSD’s it’s most likely a very ugly deal to begin with so dealerships are more inclined to lose a sale versus risking a resign because they made a mistake on the calculations on MSD.

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this is exactly why i never understood BMW removing the MSD program a year ago. There were so few people using it that it shouldn’t have had any negative impact financially but to those that were using it helped keep them in the BMW family.
Now they came back in select markets with a MSD program that’s not as good as the old one, available to only those who are currently in a car with MSD (depending on who you ask) and less MF reduction. So a diet MSD version not available to everybody. Just doesn’t make sense.

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So I had this issue with a dealer couple days ago. I wanted to get a m550 bmw with specific trim and options, I searched online and inquired to a lot of dealerships, in the end only one of the dealerships had it in stock and they replied telling me that they have the car and quoted me the price I wanted. They are located 40 miles from my home, so I came all the way there, signed all the paperwork for credit check, provided my tax forms, they pulled the credit which was excellent, then they told me that the car is not available anymore, they said it was at a different dealership in the same state, but when they called them to get the car - they were told that it was built for a customer and is not available anymore. So I got my credit score pulled and wasted the whole day for nothing. I traced that car by vin number (from the quote they sent me before), called the dealership that had it in stock and they told me that they have it available. So what is happening here? Is it some shady practice to get me in the dealership and then sell me something I don’t want?

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the dealership you ran credit with thought they could trade with that second store to get the BMW, after calling they told your dealer to kick rocks pretty much. it wasn’t built for someone it was simply declined to trade.

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Can they do that? I mean they basically lied to get my info and credit score. And now I have to run the credit check and get through all that again if I want to get the car from the dealership that have it? Kind of a dick move imo

When you sign you give the dealership consent to run your credit, there’s not much you can do since you gave your consent. I recommend buying within the same week so it doesn’t affect your score that much.

Why would the dealership not confirm they could trade for the car before having the customer sign the paperwork?

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I agree. If the dealer was being honest, they would have made the arrangements to secure that vehicle in trade before the customer traveled and they ran his credit. Or at least they should have been up-front that they didn’t have the car but could obtain it for him. I don’t think there is any action you could take, but I would definitely complain to the general manager about the behavior of the sales staff. And if I were you, I would tell them that they should honor that deal on a model ordered to your specs. It’s the right thing to do. And if they don’t, I would let them know that many potential customers are going to here how that dealer does business.