I really don’t want to go back and edit this entire thing, it was pointed out to me that I mis-used the term hackr vs broker! All my comments here are towards the BROKERS. So keep that in mind when you read this!
I am not new to leasing, but I am definitely new to the art of hacking (which in the end really appears to be a connection between a person and a set of dealers, which is fine with me, I really don’t care as long as I get a good deal.) Wish I found it a long time ago.
I did finally find what I believe to be the best deal (and deals are not ALWAYS about money).
The car business is ruthless, the hackrs in my opinion are car sales people (or lease people )
I started out looking for a car the traditional way (contacting dealers, I never go there anymore, all over email). That is when a friend of mine was actually in a process here to get a car, so he told me to give it a try.
I found the brokers that advertised the vehicle that I wanted, and I read their reviews, checked social media if they had any. Have to do research on my end just like any type of deal that you make. NO ONE MAKES A BLIND DEAL! Well an informed person does not. In reading the hackrs pages and comments everyone strives to say that they will help out anyone that asks questions. Some did, some didn’t. Some ignored simple questions, some gave one word answers, some only answered with LH Calculator links.
Being a LH virgin, I had no idea what was really going on. I wish that the hackrs would give more explanation of everything, or there was an FAQ here about basics, for example with all the acronyms that are used. I had to figure out what an MSD or DAS was on my own. Then seeing quotes with MSD not knowing anything about them.
I may be wrong, but if you are not asking multiple people for multiple quotes then you are not really buying properly. I found that each hackr may have a favorite dealer they deal with. They may not have the car that I want. Yes they may have the base model in their list, but not the packages that I want.
Here is my BUT part:
I think that hackrs still need to act professionally, you guys are hiding behind a computer, or phone, yes we may know a name but it is not like walking into a dealership and seeing someone face to face. Most contact is simply through PM on here, until you make an actual deal.
What got me is when I got a PM from someone saying that basically I should not be messaging his competitor (I posted in a public thread). Then after I write a review I get another PM with not so nice things said about the person I bought from.
I made a decision to purchase from my hackr for many reasons, but in the end it was still a better price.
So if the hackrs read this please take away these few things that I found out:
Answer PM’s in a timely fashion, if a PM is sent it is very easy to see when the last time you were on if you posted publicly. The PM can be even something very simple “I will get back to you in the morning” UNLESS you have specific hours that you keep and are posted somewhere (you can always copy and paste that information into your posts)
If you tout that you will help anyone, even if they don’t buy, then you should do that. You won’t know if that person buys until either they by from you, or you see a review that they bought with someone else, or they just tell you they are not buying. If a person asks a question then answer it. Something as simple as “Is this a 36/10 lease or a 30/10” I have to say I asked that question and it was ignored.
Keep it professional, bashing of other hackrs really should not happen.
You should promote yourself not bash others!
In the end I will definitely be coming back to LH and I have a few friends that are in the market, and now that I have been through it I can attest for it.