Test drove a car.
Salesperson came back with a 2.5% of msrp offer on a base model loaner with 2.5k at signing.
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Should start a new thread āsaddest dealership moments when the dealer was actually seriousā.
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To be fair, it couldāve been age, ethnicity, or the dealer just being a dealer.
Letās be honest, if any kid walks confidently into a high end dealer alone, theyāre not giving him a great deal.
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I was just about to say that the only CJDR dealership in NJ that Iāve dealt with and had a good experience with was Buhler. Iāve never had a good experience with any dealership north of Buhler. Never tried Ramsey, RT4 in Paramus was the furthest north Iāve tried and I actually leased a car from them that ended up being a lemon.
That being said, shoutout to Nielsen on RT 10 in East Hanover, RT46 CJDR in Little Falls for being the 2 worst car dealerships I think Iāve ever dealt with - including shady used car dealerships that are being sued by the state for baiting and switching, fraud, lying to consumers, selling branded title claiming they have clean titles, etc.
Unhonorable mentions: Decozen CJDR in Verona, NJ, Teterboro CJDR in Teterboro, NJ, CJDR of Paramus on RT4 in Paramus, NJ, Autoland CJDR on RT 22 in Springfield, NJ, Sansone CJDR in Avenel, NJ for being way below average in multiple different experiences/deals many years apart. I gave every dealership above at least 3 chances and none of them have ever ended even somewhat professionally or well. They all made me wait hours before being able to see a car, have terrible service, come out with terrible deals and argue about what other dealerships are offering. Hell, 3 out of 4 dealerships that have ever ālostā a key to my trade have been CJDR dealerships. (The other being a Lynnes Nissan in Bloomfield, NJ). What I basically found out is that thereās basically no good CJDR dealership in NJ.
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I have been fairly pleased with Route 1 in Lawrenceville. Bought our van there nearly 7 yrs ago, and their service dept has been great. They are the only CJDR service dept within 50 miles who doesnāt overcharge and doesnāt push any extra services. Never tried to lease there, so take it for what itās worth.
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My local Volvo service department - amazing!
Sales - they do their job and try and make money.
Late 2019, while my wife was pregnant with our second son, we were shopping SUVs. Walked into a Honda dealer to look at pilot. Salesman asked us when we were looking to purchase and we told him in the next month or two. He said it was too early to do a test drive and we should come back when we were ready to purchase. Pure insanity.
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Yes, I would recommend Buhler to all. Thatās where I got the Overland. Manager emailed me back immediately with a more competitive offer and I did everything docusign and they delivered to me like 30 miles away. I also had a good experience with Freehold Jeep a couple years ago but the salesperson I worked with no longer works there and the manager this last time around never answered my email.
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These are my absolute favorite. This is often said more times then not.
Few of my favorites:
āMake sure you check the entire deal because I have seen far to often dealers not putting all the details in.ā
āI will buy you a steak dinner if you show me signed contract with said numbersā or some cash payment.
āAt that discount I would have to close the dealershipā
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Canāt they just admit they are dealing with a knowledgeable customer and say sorry we arenāt willing to discount that much good luck elsewhere instead of acting like itās some unheard of offer.
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Iād fully respect that answer if they gave it, but most of them act like they are personally offended by your desire for that kind of discount.
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Thatās been my experience- when my wife wanted really wanted a GLS- we wanted to shop local so I went to tell them what Iād pay for it, basically a sticker price deal with base MF cuz I wanted to get the deal done and over with
They countered with a 2% off and huge mark up- yielding a deal that was essentially 10k above sticker deal when correcting for MF.
I told them Iād take the car now, letās get it done they acted like I was crazy for not agreeing to their deal. They didnāt budge and kept calling me to see what I think about their offer and if Iām ready to sign.
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After asking about difference between my calculations and theirs, I was once told that I am not ārunning the money factor for the full price of the lease.ā I later find out that they ālowered the dealer feeā by raising the discount.
More dealers are pretty straightforward in saying āwe are way off, but good luckā instead of the series of excuses they think will make people justify their 2.0% discounts.
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The old throw the trade keys on the roof trick, thatās standard FCA/CJDR practice
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Gotta love the oleā āyour presence is your powerā nonsense lol
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For every person that actually buys a car after committing to numbers over the phone/email, there are at least 10 more that do not. Either they ghost you, were never serious, or try renegotiating. This changes as you move up to highline cars (lots of out of state deals) but for volume brands, more often than not remote deals fall through. You gotta invest time into scenarios with higher closing probabilities, which would be in person deals.
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Iāll have to keep that in mind when itās time to get my oil change. I tried leasing from them and they absolutely would not play ball or compete with the Gladiator quote I got. They were in the 500s I believe.
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I had a manager at Vann CDJR in Jersey straight up tell me that the numbers I wanted made no sense for him when he knew that he would never see me again in his service bays since there were several closer dealers to me. I had to respect that. He also said he would pay me 100 bucks if I showed him a contract that was 7% behind invoice on a Gladiator but he never coughed up.
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This speaks to an approach of making a direct offer, making it clear youāll be in to close ASAP, and be gracious. That way, itās an easy, low friction lead that either turns into a quick yes or a quick no with minimal time lost for all parties.
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