So I am in the market for some leases that are up. I reached out to a few dealers some were cordial and said they can’t hack my price. Others got angry and just hung up one even yelled when I told them they aren’t anywhere near some dealers further away.
This is my first experience with angry dealers. Is this weird to anyone?
Just showed one that I got a quote from dealer about 200mi away. They got angry and were like I wasted their time when I started the engagement with I have X% off before incentives. They are like let me check with my manager. Came back, oh yes no problem we will beat it. Get to finalizing, numbers are post incentive, then they get upset…
It’s not tough to tell a customer to scram in a polite way however it can be annoying when you get 10 of them in a row on any given day. Everyone is human.
Given that 95% of inquiries probably don’t lead to a sale but still require your (low paid) time to answer a millions idiotic questions that could be solved with a 30-second Google search…I’d probably get irritated once in awhile, too.
It is the best metric for me to track because they are low-funnel leads that most dealerships are signed up for. Other parts of the country will be at like 15% or higher however there are only a few dealerships to compete with.
I truly believe need a subsection here, not one thread, about people seriously looking to close deals and the cars and pricing they want. Dealers and brokers can then just pick up leads the want
The whole purpose of this forum is to find a way to walk the fine line of getting an amazing deal without pissing off the dealer too much, which is something most of us have been guilty of in the past. But then again, there are plenty of dealers who make us angry as well. So quite a common dynamic, and not weird at all.