Agreed. I don’t think she’s malicious, I think she’s swamped.
Was it intended
To be written as a poem
Or coincidence?
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She deserves this mess for the way she handled it. It is not her customers’ problem who/why/what prevented her from properly communicating with her client directly and on this thread.
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I agree, a former boss in business said, “A problem isn’t going to get any better with time”.
In this instance, it’s so true!
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I, for one, would love to know who the partner is
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Sorry I had just got out of my Haiku class!
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Not a coincidence.
Edit: Screw it - "dmvlease" and "david" - Google Search
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Were you being sarcastic?
Because passing the buck is not my definition of customer service.
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I think the only answer here is I will become the official leasehacker holder of funds. Transaction is completed funds will be released, transaction falls through all parties refunded. I will only take a small fee of 10% per transaction…for my hard work of course.
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If it’s unfortunate why she and he find themselves in messes like this…
It would be prudent to respond to refund requests in a timely fashion and avoid getting lambasted publicly.
Even when called out the response was aggressive & defensive at the same time
We don’t need lawyerly responses - just honesty as the brokers success on this platform relies wholeheartedly on honesty.
There are lots of scumbags who will and have F’d over brokers - But when you’re running a business it’s already included in the projections
No ones needs a return authorization form - this is a tactic shitty businesses use in order to avoid refunds.
There is an electronic trail for all payments which can be clarified via a myriad of methods.
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Brought this up multiple times a while ago lol, even the addition for regular users to track private transfer experiences, the admins have their own mind.
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I agree with this.
I’ve only had a few instances when my pricing changed due to market/residuals changing unexpectedly and I always just ate the difference using my fee. If it became a common occurrence I wouldn’t do deals with that dealer unless the vehicle was on the lot.
However a 1% difference on a specced BMW can be $800. So in that case I think refunding the fee and allowing the customer to decide if they still want the car at the new discount would be prudent.
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I feel bad for all brokers on here if something similar happens to them if they were swamped.
When you take a clients money your first priority is to them before seeking new business. This is customer service 101.
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I feel that at this point the constructive portion of the thread and ideas on how to improve broker to customer experience needs to be moved to the Suggestions forum. There are 3 parties to the improvement conversation, brokers, customers and site owners. At the end of the day customers and brokers can argue until everyone is blue in the face, if the site owners are not going to implement anything, then all of this is just a waste of typing.
I mean a lot of what was said in this thread can be solved by warning before a deal is made, a standard boiler plate: - venmo is not safe, - reserving a vehicle that is not in stock can result in a, b, c.
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Not swamped enough to not take on new business though.
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Now I see what you did there. The plot thickens
I missed this at first too…reread the Haiku and look at the beginning letters, and not the substance
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LU users and multiple brokers are on the same page that this single broker needs to concentrate on existing business and be responsive instead of chasing the greed of new ones without servicing existing clients that have already paid.
Yeah, I saw what he did lol
Bingo. I have been following this thread from the time it was posted, as well as the prior thread where someone else had similar issues with this broker. With the current state of the car market, I could understand a few deals falling through, but not the lack of communication and numerous excuses to issue a simple refund. It took the admins of LH essentially threatening to ban them from conducting further business on this platform unless the broker responded, and even then, the response was nothing but excuses, deflection, and aggression.
I’m just a customer here, not involved in the auto industry at all, but I also work in a customer oriented field, and the broker’s response was infuriating to read. Until today, the broker has completely ignored numerous similar complaints on this forum, and even now they have taken minimal accountability, instead continuing with the excuses. Who does that?! This is their reputation, and they can’t be bothered to defend it in an honorable manner?
Less than 12 hours after issuing a forced half-baked response on this thread, the broker linked to a Shared Deal in their own review thread. I think that says a lot.
Sorry, but I’m not interested in doing business with someone like that, someone incapable of owning up to well warranted criticism. Luckily there are many other stellar brokers on here, it’s just a shame because a potential customer reading this thread may now be wary of using LH brokers in the future.
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