UPDATE
I received my refund at 2:29 PM today.
A lot of opinions have been expressed on this thread so I just want to clarify a few things to the broker as well as fellow members. At no point have I implied that the broker is a crook or is having financial issues. The truth is that I had a great experience with the broker up until June 12th. He/she seemed to work very hard to get me a better deal than any other broker was able to get me. He/she also seemed to really try to get me the exact features I wanted once it appeared as BMW was removing them from my build. Even then, the issue I had on June 12th was that I felt that the broker should have told me her/himself that my deal was canceled instead of having me call the dealership to receive the information from someone else.
At that time, I had absolutely no concern that I wouldnât receive my refund. I accepted the brokerâs representation that he/she was having banking issues that may require a few days to resolve. I sent a reminder text a couple of days later and broker repeated the banking issue. I will admit that I was a bit annoyed at that point because had the roles been reversed, I would have found a way other than Zelle to refund the money, or at a minimum, initiated all communication to ensure that it was clear that I was working towards a resolution.
It wasnât until another 3 days went by without word that I thought that I might have a problem on my hands. That concern increased when I sent another text reminding the broker about my refund and I didnât get a response. I waited another 4 days before contacting the broker again. This time I called, left a message, and still didnât get a response. I didnât know what else to do other than to post here for some guidance. I was aware of my option to post directly on one of the brokerâs threads but I didnât want to out them. Even until now, I havenât said who the broker is and have even tried to hide their gender.
As previously stated, the broker has refunded my money. An explanation was provided about continued banking issues. Iâm going to accept that explanation as true. However, it does not excuse the lack of communication. Iâm a patient man when I need to be. A simple, âhey I havenât forgotten about youâ would have avoided this entire conversation.
The worst part about this entire experience is that it completely defeated the whole point behind using a brokerâŚCONVENIENCE. I hope that others have a better experience than me when dealing with this broker and other brokers in the future. I expected better service when attempting to purchase a $95k vehicle.