Tesla Reportedly cuts up to 4 years of extended warranty on used vehicles to 1 year.
Tesla quietly kills its 7 day “no questions asked” return policy.
> new buyers wishing to return a Tesla vehicle will now have to go through the customer service department, and it’s unclear what types of situations may warrant a full or even partial refund after purchase.
Killing the 7 day no return policy makes sense to me from a profitability standpoint, although I’d love to see the numbers of how many people actually took advantage of that. Having to sell hundreds of cars as used, or at best heavily discounted for a 7 day test drive and return couldn’t have been good on the books. Killing the warranty is a head scratcher to me. 1) it instills confidence in your customers that they aren’t getting a money pit on a used car, and 2) it has the potential to erode resale values, possibly significantly. If these cars are as bulletproof as the Tesla crowd seems to croon, this shouldn’t have cost them any extra money to keep it going.
I thought GM killing off it’s free maintenance for 2-4 years was being penny wise and dollar foolish, especially for its lease portfolio. This seems equally as dumb.
If they’re going to gut the used warranty, they’d better get ready to expand service centers and loaner pool because when you’re paying out of pocket: People aren’t going to want to hear that they can’t get a loaner for their appointment that’s 2 weeks out.
@mp11477 I know a lot of said sheep. And a lot of them love their cars, but it’s amazing to see the reviews of quality (initial and long-standing) come back. These are so tempting, honestly… but I think I’ll wait.
When I ran the numbers for a lease or loan on a model Y LR AWD with zero down at 36mo I would have only saved about $2500 on the lease. At those numbers it doesn’t really make sense to lease a Tesla, only finance or purchase in cash (not happening, ever, for any car). Then when I started reading about how the owner is essentially the QC arm of Tesla and needs to go over their car with a microscope on delivery I begin getting even more turned off. Gas is not exactly expensive and I don’t exactly hug trees. I don’t keep cars out of warranty and I like to stay current. I really don’t see the value in a Tesla. I’m considering one, but wow… it’s a huge pill to swallow.
Part of me wants to throw caution to the wind and get the above… Y, LR AWD, Blue on Black Inductions with a trailer hitch and maybe get the acceleration boost for $2K too. But then I think about the abysmal quality control and the fact that I’m absolutely not getting a deal at all and I really start to reconsider.
I like that configuration too, except with white interior. Same concerns about quality control as you, and I can’t justify spending that much $ on a car given how little I drive. That’s why I’ve stuck with cheap lease deals the last 6 years.
Speaking of changes at Tesla: this article gave me a brain aneurysm
I am imagining a Tesla tech scratching their head, while the the grizzled vet they work with says “OOOOHHHH THAT VIN WAS BUILT BETWEEN NOV 9-15, 2020 which is why it has a different BOM than cars built pre-Nov 9th AND after Nov 16th.”