Killing the 7 day no return policy makes sense to me from a profitability standpoint, although I’d love to see the numbers of how many people actually took advantage of that. Having to sell hundreds of cars as used, or at best heavily discounted for a 7 day test drive and return couldn’t have been good on the books. Killing the warranty is a head scratcher to me. 1) it instills confidence in your customers that they aren’t getting a money pit on a used car, and 2) it has the potential to erode resale values, possibly significantly. If these cars are as bulletproof as the Tesla crowd seems to croon, this shouldn’t have cost them any extra money to keep it going.
I thought GM killing off it’s free maintenance for 2-4 years was being penny wise and dollar foolish, especially for its lease portfolio. This seems equally as dumb.