That’s not a legal thing to do.
They can’t refuse service as part of the brand. Let them keep it for weeks, they have to give you a loaner then. Dodge won’t authorize a loaner for two weeks just because the dealer can’t get to it. All that time will count towards the lemon clause.
Stick with it. There is no cherry picking on what they want or not want to do…there is NO loyalty about where you bought the car. Their main income is service, and they could care less where the car was bought as long as they get the warranty money.
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I’ve had plenty of time in and out of Chevy dealers to know the games these economy American dealers play. They don’t have to give you a loaner, they don’t always have loaners, and they won’t even give you one until they start a warranty claim proper. Thats just not a headache I wanted to deal with in a demonstrably and quantifiably problematic car from a demonstrably and quantifiably problematic brand.
After playing games all week (including them saying I missed a service appointment despite the car being on their lot and them having the keys), I finally managed to get them to check it in on Friday. Despite saying it was going to take a month, they called today and the car was ready. Funny how that works.
While I should probably just take it to a different dealer next time it breaks, part of me just wants to make this car their problem at this point.
The Stellantis experience at full bore.
I love that they tried gaslighting you while they had custody of your car!
seems like a bodycam is a good idea when walking into any stellantis service dept.
Now that I think of it, maybe its a good idea to have a visible bodycam during any car shopping experience. Maybe the police experience dealing with criminals would gracefully carryover to dealing with crooks by civilians.
Has anyone figured out the best way to offload one of these?
I enjoy mine but considering hacking something else.
I can’t wait for you to get this car for $39 a month.
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Seems expensive
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