The problem is coordinating the payment to a 3rd party vendor. Back offices and accounting are a royal pain. They usually require anyone that touches a car to be covered by our insurance and need proof that work was done. Let alone finding someone in another state that will do work for a wholesale rate. The whole process is brain damage.
It depends on the size of the store. With a monster like Hennessy, it’s gonna be a sales manager.
thanks all - appreciate all your comments. let’s see what the sales manager says when he replies to my email.
to clarify: yes the car was scuffed/scratched prior to leaving hennessy, so this is what i meant by saying it’s not the shippers fault.
update: manager got back to me and they will refund me for the repair once i send over an invoice. i just need to get the quote approved by them first prior to getting the work done which is fair.
overall, excellent customer service!
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That’s a happy ending, and I don’t mean the massage kind
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Sounds fair. Enjoy the car!
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I emailed the same dealership asking for a lease quote on their demo. Haven’t heard back yet.
glad to hear they’ll take care of it.
Congratulations. I am glad it all worked out.