Don reallllllly hates brokers
Wonder what Brokers think about Don.
Lol… he said “no disrespect to anybody…” then proceeds to dunk on brokers.
But generally speaking I think what he’s saying is brokers care about a sale and making money, but the dealership cares about the customer.
I don’t know why people have to take a 100% or 0% approach though. He’s basically ripping on all brokers and all broker sales while missing the bigger picture.
I feel like he’s missing the point where brokers can be useful to effectively manage inventory and keep a dealership healthy. So 90% of sales are “dealership value add to curate a relationship” sales, and 10% are blow outs to keep the flow of funds healthy and support regular business operations.
As long as a broker can still carry the values of the showroom and legally use the parent automaker’s trademarks and IP, the broker should be able to do whatever they do and drive some low margin sales.
Almost all physical goods needs some outlet of B stock or overflow inventory to liquidate at low prices. Brokers are just another form of Ross or Big Lots.
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Dealers care about the customer like a fat kid cares about their veggies. The only time a dealer cares about you is when they’ve taken you for a ride, figuratively speaking of course.
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Seems like the right person to represent dealers!!
He blushes when he tells the truth!
Tesla owners hate the buying experience.
Brokering is illegal.
I’m pretty sure in 99.978% of cases where someone says no disrespect to X, the following sentence is how X is a piece of shit.
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That’s the point of this phrase, no? Why would you use it to praise someone?
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I like to consider myself TJ Maxx.
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Why does Don open by criticizing some absentee dealership owners (who pay his salary) over their use of brokers. If he thinks it is a problem maybe he should take it up with his members. Also he indicates brokers are illegal in VA when they are not.
My VADA story is I was talking cars with a legislative aid of a VA House member in 2019. This was shortly after Georgia changed their law to match almost every other state and stop taxing the full sale price of a lease. I asked if there was any movement to do the same thing in VA. He said he had never seen any lobbying about it and that he thought VADA didn’t really care about leasing because they were old fashioned and thought people should be buying their cars. This interview doesn’t make that statement seem incorrect.
Also, Virginia basically has the highest tax rate on leased vehicles in the country when you consider the tax on full sales price plus annual car tax. We also have direct sales of Tesla, Rivian and Lucid. Doesn’t really seem like Don has accomplished much in his 29 years as CEO of NADA.
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Who didn’t love finding the scarce Ralph Lauren polos there for $9.99 back in the day?
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And one doesn’t need dealer’s license to sell cars for dealers on 1099 (i.e. brokering).
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Exactly.
…
This video just makes me want to use a broker more for my next deal.
“How do we get better at our craft?” Dude you’ve had 30 years, you’ve had enough time. You’re not the answer.
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Don Hall is the epitome of “old guy with a suit, so I must be important” type of operator. Absolutely none of his points had any backbone behind them. He was openly wrong about many things he said.. yet some how he has convinced a decent chunk of people to pay his salary.
Talks about how he cares about community… yet meanwhile I had to drive over an hour away to get a Sienna because my local dealers thought they were doing me a favor by only marking them up $5k.
All I could hear was the following:
"Listen, friends. If we don’t allow our dealership partners to
own and take care of
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I know that South Florida is land of con artists, scammers, and $2000 dealer fees. But every time I try to buy a new car here I regret it. I spent ~10 days trying to line up a reasonable lease quote with any one of 10-12 dealers around the state last month and it was an exercise in futility. At least half of my inquiries didn’t even get a reply. I hope they all go out of business, couldn’t happen to a nicer bunch of folks.
Comically the only thing I DIDN’T hear this time from them (which I’ve heard before) is how if I bought it elsewhere I’d regret trying to get it serviced locally.
The hidden victory is that I sold my last vehicle to one of them for a good chunk of change, and they’ve now reduced the price on it to a stone’s throw from what they paid me and I suspect it’ll go to auction soon.
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The service comment is silly, especially when coming from the sales side of the house. They are more than happy to take money for warranty work from the OEM, regardless of where your vehicle is purchased.
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Don is jealous. He sees the several thousand dollar bird dog checks cut to brokers and thinks 'this is profit that should be going to me!"
Thats all this is
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I’ve found west coast and Orlando/Jacksonville areas will occasionally come close to deals you negotiate in the northeast when you factor in shipping. But south Florida forget about it. The worst in the country.
Your post got me thinking. Is buying a car really more expensive on Florida? Is their data?
Turns out, I think there is data and it is. Florida has the most expensive new car sales price. I think Texas is a good comparison. Texas is a somewhat wealthier state with a, relatively speaking, similar demographic and political mix plus no income tax and around 6% sales tax rate. And Texas is even a little more expensive tax wise since abent a lease tax credit their leases end up with a tax rate more like 8%-12%.
I can see no reason why Florida should have a new car price almost $1k over Texas.
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