I sold my Honda Pilot to Vroom. Deal went easily less than 2 weeks for pickup. I got my check a few days later. A check was sent to the finance company. 4 weeks later I received a late notice from the bank for my lease payment and late charges!
The bank was not paid off and apparently the payoff to finance company was wrong and has not been rectified by Vroom.
Multiple calls and several emails to Vroom get nowhere. The person who answers the phone can only message a manager or accounting and not get me in contact with them. Each day is the same thing and I am told to wait 24 hrs. I have been calling daily and In 6 days the next payment will be due.
I doubt this has been done on purpose but I can’t seem to get it resolved. Tomorrow will be 6 weeks since they picked up my car.
My advise is to call the finance company after the check has been sent to confirm that the car has been paid off.