Volvo Financial requesting payments after early turn in

I had 2.5 months left on my lease and due to moving out of state called Volvo to see if I could turn the car in (versus shipping) and what I would owe. I was informed the lease would terminate early and with no balance due (I assume because they wanted/ needed used cars).

Now I’m receiving requests for payments for the last two months of the lease and $136 excess wear and $350 lease end turn in fee (the car was in perfect condition and 19k miles on 36/10).

I will contact them ASAP but just wondering if this sounds like a normal occurrence.

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If you don’t have it in writing that they were going to waive the payments, the likelihood of it happening is slim(hopefully they made a note on your account). Dispo of $350 is normal and so is the wear and tear, that’s all per your contract. If you don’t want any surprises about wear and tear, then get it inspected prior to turn in next time.

The dealer or the bank?

I called VCFS. My move kept being pushed back and the turn in quotes are only good for 14 days, so I actually called them 3 times and got the $0 due turn in quote three times and a “turn in by” date for quote to be valid.

I suspect they are going to tell you they meant zero extra costs. You still are liable for amounts due under the lease agreement - monthly payments, wear and tear, and turn in fee.

Volvo doesnt allow dealer buyouts so it was an early termination. Be happy they didnt hit you with more fees related to early termination

That makes sense but you would think they would tell a consumer an account balance equal to remaining rent in the contract. Instead they told me nothing was due and that I could simple terminate early.

When I’ve done pull aheads, remaining payments and fees have been waived- so certainly they can do it. If I had known there would be fees I’d just kept the car for a couple more months.

Has nothing to do with dealership.

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True but pull aheads are a different animal with the goal of incentivizing you to lease another Volvo, hence the waived lease-end fees.

Sounds like some really poor responses from the VCFS reps and/or some things just lost in translation.

Even still, with 2+ months left on a lease, being told you can just turn the car in without having to make the last 2 payments, without having to pay any wear and tear, and without having to pay the disposition fee sounds way (WAY) too good to be true, I would’ve immediately been skeptical.

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