Volvo air suspension warranty claim

Off-Ramp
1

Long story short:

  • I lease a demo unit with ~1k miles 2024 Volvo XC90 out of state.
  • A few days ago “suspension service required” light popped up and went away but I decided to take it.
  • The technician found water in the air suspension control unit area, upon further inspection they found “evidence of body work done around rare bumper.
  • They removed water, fixed incorrectly installed drain hose and wanted to replace control unit, but Volvo denied claim citing “damage” and incorrect repairs.
  • Original dealer went radio silent after I asked for info and did not give me anything meangful. Carfax is clean.
  • Control unit was not replaced but the car is fine now, so I don’t care much.

My point is be careful with demo units, they might have undisclosed damage. I kind of trusted the process, but next time will pay a bit more attention. I still can escalate to Volvo corporate if I need to, but too lazy for now.

3 Likes
2

Oh Yeah GIF

3

Even new units could have this depending on state disclosure rules and repair cost.

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4

True, but I think he might be inferring that a demo is more likely to have been damaged, hooned and/or beat up more than a “new” unit would be in general.

5

Or flooded.

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6

Respectfully, this is because you bought from a dealer that only cares about throughput - you’re just a number to them.

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7

No question about it. To be fair they are also just number to me in most cases. Either it matches my goal or it does not. No hard feelings.

8

Will this be an issue on lease return if you don’t escalate it now?

9

I don’t think so. As long as the warning light remains offline. Everything works now. I will escalate if the light comes back up.