You’re correct. No MSDs in NY and only some manufacturers offer them. Further, some dealers refuse to use them/claim to know nothing about them.
Best option is to research ahead of time to figure out if they’re even applicable in your situation and then tell the dealer you want them if they’re applicable.
Thank you. What if the dealer refuses - is the potential buyer just out of luck? I actually emailed Volvo (corporate) because what I read is that MSD’s depend on the manufacturer. They replied and said it’s up to dealer. What I found on Volvo’s main page about leasing and specifically MSD’s was that this was not an option in NY. It didn’t mention any other state. If the dealer refuses or plays dumb, what would you do as the next step?
Find a new dealer.