In addition to paying the fines and restitution, the agency said Toyota Motor Credit will also be required to make it easy for consumers to cancel unwanted coverage, inform consumers that they can cancel the products online or in writing, and monitor dealers to make sure they don’t add products to customer loans without the borrower’s consent. The company will also be prohibited from tying employee compensation or performance metrics to consumer retention of bundled products such as the ones at issue in the case.
Just replace that penetration comp with survey results!
This is Setf I’m assuming? Tfs and Setf are 2 different banks and setf def does shadier shit it seems.
As for adding products isn’t it the dealer that would be doing that?
Either way this is just a slap on the wrist from what they likely profit off this crap as usual. Banksters just chalk it up to a business expense unless they actually get a repercussion
