Interesting review I found for CarBuyerUSA on Google:
Recently sold my Tesla Model Y to CarBuyerUSA. I am going to leave the review I would have wanted to see. Overall the process was pretty simple, however, it took longer than expected and communication was lacking. Essentially what happens is CarBuyer gives you an offer which is an estimate (plus whatever their fee is) of what they believe they can sell the car for at wholesale auction. After you receive the estimate offer they send someone to your house (in my case) to inspect vehicle and take pictures to put your car up for actual auction. The car receives bids and at that point CarBuyer will come back to you with a revised offer based on true market results. For me this was about $1k less than originally quoted but still significantly more competitive than Vroom, CarMax or any of the other big car buyers. If you agree to the sale they will coordinate picking the car up and shipping to the buyer (which in my case was a Lexus dealer in the Midwest where it will likely be sold for a few bucks more). Will note that once the purchase agreement was signed I was paid immediately via wire. Many of the negative reviews are a result of the lack of transparency of how they operate. A couple of recommendations for CarBuyer: 1) update website and marketing materials as they are not professional, lack consistency and look predatory with blog posts targeted at seniors 2) have much more transparency with how the process works (people will not mind knowing what is happening on the back end if they are potentially receiving top dollar for their cars) 3) fix lack of communication
Just a fun fact that I found while researching the company is the founder of CarBuyerUSA is an ex Manheim VP.