I figured I’d post my timeline up to this point on my 2019 Ioniq Limited. One thing I discovered during this process is that VROOM has a relationship with HMF through the DealerTrack system. They were able to automatically retrieve a buyout packet from them with all the required documentation and a “quote of the amount necessary to exercise the purchase option under the terms of your dealer agreement”. HMF refused to give me a dealer buyout number, so I was really happy to discover this and VROOM provided a copy of everything at my request so I had proof of the number (which was much lower than the number quoted to me by HMF due to taxes and I’m not sure what else). I thought this was going to be an issue for anyone other than the Hyundai dealer, and ultimately the number was low enough that my negative equity was less than $200 and making the deal was a no-brainer.
1/4/21-Received offer
1/5/21(morning)-Accepted offer and sent pics of reg, odo, DL.
1/5/21(evening)-Received email asking for DL again and sent it again
1/12/21-Received e-sign docs and tracking number fir FedEx
1/13/21-Signed e-sign docs and received FedEx power of attorney
1/15/21-Sent back signed power of attorney and paid negative equity via credit card
1/18/21-Power of attorney received by VROOM
1/19/21-Received confirmation of all documents being received by VROOM and carrier selection starting
1/20/21-Received notice that carrier was selected along with instructions on how to proceed and a “dashboard insert” to print and leave on the dash
The email on 1/20 had the name of the carrier (Acertus) and said they would reach out in 2-3 days. It also said I can call them if I don’t hear within that timeframe. That was Wednesday and it’s now Saturday, so I’m going to call on Tuesday if I don’t hear by then.