Ahfs needs to fax payoff to Carvana. I tried sending screenshot instead but that was rejected.
How did you make that work? I’m trying to call them now to get their fax number.
We called AHFS direct and asked for 10-day payoff. Didn’t run into any issues.
Okay. The HFS guy said they can only send it via FAX or mail (Welcome to the year 2019!) so we sent it to the Carvana Fax number I got via phone (+1 480 378 6443) and also to our digital fax. I haven’t received it yet, but maybe this info helps other people with the same issue.
We’re selling our 2017 Civic EX-T. Payoff is $16k and we get almost $18k for it. I can only believe it when it’s done, it’s too good of a deal for me.
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upload your statement, then call carvana, carvana will call Honda with you on the line, you give honda approve to send carvana the payoff infor. Thats what I did.
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Sold our CX-9 to carvana today. Took less than 10 minutes from when they knocked on the door to when we were done. They gave us the amount offered on the site. Was super easy.
Carvana was $500 more than shift and vroom and $1500 more than carmax.
Not interested in selling right now, but submitted an appraisal. They offered $36,000 for a 2018 Audi S5 ($63000 MSRP) with 20,000 miles. Vroom offered $38,000. MMR is $38,000 to $39,000, KKB average for very good is $39000, and NADA ranges from $40,000 to $42,000. Ones with similar mileage and options are being listed for sale in the mid $40,000s. I would rather sell it myself for an extra $4k-$8k.
Don’t feel too bad, vroom offered $40,000 for my new 440i that stickered for $68,000…
Seems like the FAX went right to Carvana with the number mentioned (they need an address too!) and they just confirmed that the paperwork is completed. Pickup will be next Saturday which was the earliest option.
6/26/2019 Received appraisal
6/28/2019 Updated the mileage (about 30 less than mentioned in first appraisal) and got an appraisal worth over $400 more!
6/28/2019 Accepted appraisal, uploaded all the documents, called HFS to send Carvana the FAX for 10 day pay off.
6/28/2019 Email about the 10 day pay off statement missing (I uploaded our statement first)
7/1/2019 Confirmation from Carvana.
7/6/2019 Pending pickup of the car
Tell them to put you on a 3 way call with Honda financial they will and they will get the 10 day dealer payoff
The car was picked up at the designated time and the Carvana rep was super nice and happy about the car’s condition. All in all 10/10 experience from start to finish. I still feel like the deal was too good to be true, but they already gave us the check and drove off. I’ll definitely consider selling my car to Carvana again.
Got an offer of $7500 from Vroom and started the documentation process; neglected to check other sites 
Checked carvana today and the offer is $1400 more, that’s almost 20% more. ARGH!
Emailed vroom about matching, waiting to hear back. I still have the car, but I mailed in my title already.
Have a somewhat negative experience to now report. Had my dad’s car to sell after his death. Got offers from Carvana and Vroom. Carvana was a few hundred higher, so I accepted. Sent them the requested paperwork. A few days later, they email me stating they need me to transfer the title into my name first. I wrote back and explained that, per the NJ MVC, as the executor of the estate, I can sell the car with the title still in my father’s name and simply sign as the executor. Carvana rep said MVC is correct, HOWEVER, Carvana policy does not allow it. Now, of course, if I went this route, I’d have to pay taxes on the car. That’s absurd. So I let them know they won’t be buying the car. I didn’t bother trying Vroom since they took so long buying my Stelvio. Instead drove to a place about 40 mins away (Carsense) who matched Carvana’s offer. They even gave me a ride home, and I had the check a few days later.
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Sold the subbie, ended up getting nearly 81% of mrsp for nearly 3 years of use. Somehow the value when up significantly the last 4-6 months so decided to jump. Maybe I should have asked for a gift card too since they wouldn’t be on time for the first scheduled appointment and had to reschedule for another day. Other than that guy drove the car around the block and then signed some papers maybe about 20-25 mins and then loaded up the car.
Saved over 2300 by financing the subbie than leasing ended up costing me around $205 a month minus the extra oil changes I did just in case I planned on keep the car longer.
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good risk management lol
You can still back out if they haven’t picked up the car. I had to sort of do this when Vroom took so long to pick up mine, I had an offer from Carvana and used that as a leverage.
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Thank you, that’s definitely good to know!
getting my title back is going to be a bit of a hurdle though.
From my experience, Carvana is always a few grand lower than what you can get at an actual dealer.
I have an offer from Carvana for my 2017 Ram 1500 for $33,800 and the payoff letter I received from Chrysler Capital shows my payoff amount is $30850, so Im thinking winner winner, chicken dinner right. But Carvana asked me to provide the dealer payoff which obviously I do not have access to. I went to a local dealer and told them I wanted them to get me the dealer payoff, they asked if I was turning the lease in and I said no, but the payoff sheet they handed me said the dealer payoff was $34,900!!
That cannot be correct right? How can my payoff be over $3k less than the dealers?
I’ve read that some dealer payoffs (by the finance/lease partner) are higher to make it less attractive, so it could be. But you never know what the dealer does with these things, so maybe it’s worth calling Chrysler Capital directly?
In regards to the offers: On our 2017 Civic EX-T (12k miles) Vroom and the dealer would have given us $16,500. Carvana paid us $17,992!