Ha good luck getting a hold of them. The only way I ever got any sort of response from them was via text. The only number that shows up is 88132 as the number. Not sure if you can even text that or if they need to initially text you. Their customer service and response has been a joke the last month. I get they are swamped but higher more people or at least give another form of contact.
Carvana is a self service, online kind of deal. If you need a phone conversation, or any actual technical help for your specific deal, you’re going to have trouble. Their text system is really the only way to get a live person. Forget the phone, the wait times are hours. Also, not to crap on Carvana, but I got a human call back from Shift almost immediately. They may be better suited to what you are trying to do here.
Is it just me or does Carvana take forever to review documents and approve the transaction?! What can I do to speed this up?
I wouldn’t normally need any assistance but their quote with an accident comes in at about $3k less than Vroom which doesn’t show an accident. For whatever reason their system is using an old and incorrect Carfax report even though Carfax has removed the accident from the VIN since it was due to an error. The people via chat are useless…I explained to them there’s no accident on the Carfax and they keep telling me to contact Carfax. Idiots!
same situation for me too, they bought out my 220 330i that i leased last year on 0 DAS (other than msd) for an effective -$35mo. BMW account was paid off and cancelled almost immediately but has been over a week and no MSD check yet.
Unfortunately right now you are SOL. I had an offer of 24,100 to sell my in laws Buick envision. Started the upload document process and reached out to Carvana for the next steps as they need to verify the lease payoff. I uploaded every document I could that I knew they would need- odometer picture, registration, lease company and account number etc. did not have any movement or response for 6 days. Offer expired. Re- appraised and offer was about $900 lower. Texted their automated system and got a “real live advocate” and was told tough sh!t the offer needs to be completed to lock in the price.
How is it my fault that THEY are dragging their feet and the offer expired and tough luck. I would completely agree with them that tough luck the offer expired if I never uploaded any documents or started the process whatsoever. Until they get their act together, look elsewhere.
Reappraised a day later and offer was back at 24k, and reached out to them via text again (waited on hold for 3 hours! And no one ever picked up) and was sent a link to download the GM 3rd party authorization form. Downloaded and sent it to Gm and uploaded a copy to Carvana as instructed. Been another 4 days and absolutely no movement or contact. Carvana lost a deal- just sold it to Carmax today in and out in less than an hour for 24k.
Yes, BMW FS said to expect up to 15 business days, which is 3 weeks.
Thanks! I am having the same experience. Except that I am running up against the 60 day period for maturity. Was Carmax able to match or get close to the offer?
For me Carmax was higher than Carvana and I got the same figure as the number that the system provided when put in my information regarding the car on this website.
After trying multiple times a day and inputting between 200-300 miles less than what was actually on the car, Carmax was at 24k and the initial offer from Carvana was 24,150 or something like that. You can keep checking the price with Carmax as many times as you want- it doesn’t seem to lock into any sort of system until you get the car appraised in person, then I think the vin is flagged as hey we appraised this in person.
Also for example, say your car has 30400 miles, put in 29,999 into Carmax and I’ve gotten the offer to go up about $500 doing this. I called Carmax and they said there isn’t really a set amount of miles that the offer is good for in the 7 day period, just if there’s like 1k more miles in a week they will know something is fishy but they said 300-500 miles is perfectly fine.
Took about 2 weeks but the payoff to Toyota Financial was done and my account is square. All in all one of the most seamless transactions I’ve ever done.
For those struggling on the phone…don’t. Text their automated service and they definitely will reach out and you don’t have to wait on the phone for hours. They answered all my questions and concerns over text and it was all good.
How long ago did you try texting them? It’s completely different in the past 2 weeks as I’m assuming you sold longer ago than that as your Toyota account is now closed. They are completely and utterly useless right now. Unless you own your car and have the title and can upload all the documents, good luck getting any sort of response via text, chat, email, smoke signals.
My last text from/with them was this past Wednesday. I uploaded the docs thru my phone browser (not even the desktop). Getting the buyout doc from Toyota took about 15 mins. The title and everything was in my possession any way.
Not to say it couldn’t have gotten worse but my case was pretty straightforward.
Yes I would say you were one of the lucky ones. In Florida, at least, there’s some stupid law where a bank can’t give you the 3rd party buyout directly. You have to call and pretend to be a dealer which they will sometimes give you the info over the phone, but you need something official to upload to Carvana.
Even after finally hearing from Carvana instructing me to fill out a 3rd party authorization form for Gm Financial (which I would have never even known about unless they told me this was a thing) and uploading it to their site, crickets for the past 4 days. Either way, they definitely don’t make it simple if you don’t have all the paperwork right there in front of you.
1 Like
I can confirm. Scheduled pickup 10 days ahead. Check was printed on Thursday for pickup on Sunday. I updated higher offer on the Tuesday ahead of pickup.
I had an issue with Chase/Subaru getting my dealer payoff to Carvana…Carvana gave me their fax number:
-
I called Chase Financial…lady said she can only give the dealer payoff to dealers and dealers need to contact Chase directly…I pleaded briefly, saying I don’t need the number, just fax it to this number. No dice. Hung up.
-
Called back two seconds later…got a different rep. Not a problem, took the fax number and got an update from Carvana with a couple hours saying all the documents were in good order.
Unfortunately, this type of story is routine with ALL companies these days…whenever I get an answer I don’t like, I just call back…it’s remarkable how often that works!
1 Like
Carvana really doesn’t want F30’s lol, offer was more than 10k under buyout. Back to the BMW dealer the car goes
Try Auto Lenders Go, Vroom, etc.
1 Like
Hi, what did you end up putting as the buyers Name and Address? And how do you know if DMV confirms the release of liability?
Did it work?