I had a less than stellar experience with Carvana on my leased 2016 VW EGolf. They offered significantly more than CarMax. The sale was a no-brainer ($2500 above payoff). They picked up the car in June – I signed the papers and got checkafter a 5-minute inspection (side note: the driver crashed his truck into a post during pick-up so he was pretty anxious).
In July VW Credit bills me for another lease payment while I was overseas (surprise #1). Turns out Carvana short-paid VW, who then did not release the vehicle. I was still getting the bill for the lease. The registration also remained in my name, so I received a registration renewal from the DMV (surprise #2). Long story short it took 5 long phone calls to get everything straightened out with VW/Carvana. To Carvana’s credit, the tech support was very accommodating and apologetic. Lesson learned is always check with the creditor to make sure the transaction is complete.
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