Unfortunately, it sounds like you just ran into a dealer who didn’t know what they were doing with backlot cars/guaranteed offer. Yes, that offer is guaranteed. But the dealer needs to verify the condition of your vehicle first. (There is a backend tool that they do this through.) If everything checks out, they cut you a check for the car and act as a passthrough for Backlot Cars. As long as Backlot cars’ inspection doesn’t turn up anything new, then the dealer transfers ownership and has no liability in the matter. They should not have told you that they couldn’t help. Rather, they should’ve said they can trade you into something new using that guaranteed offer (as long as your vehicle’s condition is verified).
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